Acer Nitro 5 AN515-57 suddenly freezes after some time

Hello,

Recently, my laptop has been experiencing issues when I play video games. Usually, after 10-15 minutes of gaming, the screen stutters at a point where i'm getting 3-4 FPS, and it becomes almost impossible to interact with the computer (extreme latency when I click etc…) and the only way to go back to normal is by turning off the computer, as closing the game will not change anything to the state of the PC.

At first, I thought it was a general heat problem, but it also occurs when i'm not playing, with the fans at max speed (via Nitrosense) and a 4-fan ventilation below the laptop. The only "weird" thing I noticed is that sometimes, the CPU heat is almost always around 90-92°C, even while doing simple tasks like using VMWare or playing a small 2D game.

Plus, the screen stutter has never happened to me with this PC before (I've already experienced the same problem with another Acer Nitro 5 product), it started when I plugged a monitor to watch videos while playing (I stopped using the additional screen obviously). Since then, everything has been going downhill.

Here are the specs :

Intel Core i5-11400H @ 2.70GHz
NVIDIA GeForce RTX 3060 Laptop
16GB RAM
I'm using an external 1TB SSD

You can ask me anything, i'll try to answer as soon as I can !

Accepted answers

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StevenGen

https://community.acer.com/en/discussion/708427/acer-nitro-5-an515-57-suddenly-freezes-after-some-time

Have you updated the Intel graphics to any Intel graphics drivers other than what the latest Windows Update version is for the Core i5-11400H cpu of the AN515-57 is, as what I’ve found is that the Intel official graphics drivers (which they warn “Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM)”) tend to cause the stutters, flickering and freezes of the graphics in these Nitro laptops.

Install the oem Intel graphics driver version 30.0.101.1273 and let “Windows Update” update to the latest Intel graphics version for the AN515-57 laptop. Also, make sure that you have the GeForce Experience software installed for the RTX3060 gpu as this software has the best settings from Nvidia for your RTX3060 gpu for games (which are over 1500 of the major games) that you play, so try all the above out as this also happened to my AN515-56 at i7-11370H/RTX3050/32GB ram which is a very similar spec laptop and the stutters, flickering and freezing stopped completely. Good luck and hope this helps you out

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carpente

https://community.acer.com/en/discussion/comment/1284868#Comment_1284868

After uninstalling the battery software, my computer was working normally again until last week, where it could freeze after only few minutes of gaming. I use Geforce Experience to update the RTX drivers, without using the recommended settings, as on almost all games, Ultra/high quality is set by the software, which makes my game lag extremely. On most games, my PC will freeze / crash even on low specs.

I installed the new Intel drivers you sent to me, hope it'll change !

Muhil

@carpente did it fix the issue ?

Axxo

Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue. Here are some of the steps to speed up or increase the performance your computer.

Try windows + r - on the run window - type msconfig - click ok
click on services
check - hide all microsoft services
click on disable all
click on startup
disable all the startup items
click on apply - ok - restart the computer. Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab

Try windows + r - on the run window - type appwiz.cpl - click ok
it will show you the list of programs
remove all the unwanted third party programs.
Please don’t remove any drivers.

If you are not sure , please don’t remove it. Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumbnail

Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin
click on yes
on the blue or black window type sfc /scannow
It will be running till 100 %Try to do a chrome reset
open chrome
click on three dots on top right corner
click on settings
Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings

Open chrome
it will work faster nowIf it is still not working then we have to do a refresh and resetclick on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.

If it is still not working click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progressNote:If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lostIf you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way..There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot.

It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress If the keep my files option is not working Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows. If the just remove my files is not working. Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.
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