Acer Chromebook 314 - @ key not working and y & z keys appear to be transposed

Tabbamex
Tabbamex Member Posts: 1 New User
edited September 26 in Chromebooks

I have just received an Acer Chromebook 314. I am trrying to sign in but cannot get the @ key to work. Also the y and z keys appear to be transposed.

[Edited the thread to add model name and issue detail to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    edited September 26
    https://community.acer.com/en/discussion/713103/acer-chromebook-314-key-not-working-and-y-z-keys-appear-to-be-transposed

    Your ChromBooks Keyboard
    is a 74-/75-/78-key Acer FineTip keyboard with international language support, if the keypad is faulty the whole upper cover needs to be changed as the keyboard is a part of the upper cover'

    Your laptop is under the Acer 12months warranty, don't open it and/or damage the laptop in any way, send your ChromeBook CP314-2HN to Acer Tech Support in your country so that they can change the upper case and keyboard as you must have a faulty keyboard with the keyboard if the @ or Y or Z keys don't work properly. Good luck and hope this helps you out>

    This is the US language upper case and keyboard

    image.png
    image.png
    image.png
    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Likely you have the wrong language setup. A fair number of the keyboards for specific languages have the y and z swapped, and a different character for shifted 2 than @.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CompaqDeskpro
    CompaqDeskpro Member Posts: 6 New User

    May be the wrong keyboard language layout, check the bottom right and change it back to English (US).

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