Acer Chromebook 314 - @ key not working and y & z keys appear to be transposed

Tabbamex

I have just received an Acer Chromebook 314. I am trrying to sign in but cannot get the @ key to work. Also the y and z keys appear to be transposed.

[Edited the thread to add model name and issue detail to the title]

StevenGen

https://community.acer.com/en/discussion/713103/acer-chromebook-314-key-not-working-and-y-z-keys-appear-to-be-transposed

Your ChromBooks Keyboard
is a 74-/75-/78-key Acer FineTip keyboard with international language support, if the keypad is faulty the whole upper cover needs to be changed as the keyboard is a part of the upper cover'

Your laptop is under the Acer 12months warranty, don't open it and/or damage the laptop in any way, send your ChromeBook CP314-2HN to Acer Tech Support in your country so that they can change the upper case and keyboard as you must have a faulty keyboard with the keyboard if the @ or Y or Z keys don't work properly. Good luck and hope this helps you out>

This is the US language upper case and keyboard

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billsey

Likely you have the wrong language setup. A fair number of the keyboards for specific languages have the y and z swapped, and a different character for shifted 2 than @.

CompaqDeskpro

May be the wrong keyboard language layout, check the bottom right and change it back to English (US).