Acer broken display? Is it gonna get bigger?

hopperr · September 2024

Hello, today I saw that I have weird white dots on the screen, probably i damaged the screen somehow cuz i have been using laptop since one year now and never seen this before. Also the screen was damaged earlier ( i think ) because i have white little colors on the bottom of the screen. And can dots make the screen worse, spread or even make screen unaccesable? How can I check for other defects on the screen? Also im stressful of the other parts of the laptop, if they are damaged. Below are the screens of monitor. Sorry for my english

(Its not as white as on the photos )

William_mk2 · September 2024

@hopperr

I understand you see the dots on the laptop screen. Tap f2 ( or del key for Desktop connected to monitors ) while turning on the laptop. It will go to bios. If you see the dots on the bios then it is a hardware issue. If you dont see any dots on bios screen then it might be a sofware issue. If it is a software we can reinstall the display drivers and check.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired. There will be charges for repair.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

Puraw · September 2024

Acer broken display? Is it gonna get bigger?

hopperr

Sep 13, 2024

Hello, today I saw that I have weird white dots on the screen, probably i damaged the screen somehow cuz i have been using laptop since one year now and never seen this before. Also the screen was damaged earlier ( i think ) because i have white little colors on the bottom of the screen. And can dots make the screen worse, spread or even make screen unaccesable? How can I check for other defects on the screen? Also im stressful of the other parts of the laptop, if they are damaged. Below are the screens of monitor. Sorry for my english
https://us.v-cdn.net/6029997/uploads/FR0Y4TN567TY/img-20240913-072008.jpg
https://us.v-cdn.net/6029997/uploads/0TBHS866GWI0/img-20240913-072047.jpg
https://us.v-cdn.net/6029997/uploads/FQUONMMIJJSD/img-20240913-072042.jpg
https://us.v-cdn.net/6029997/uploads/V4XQDSG9KGWB/img-20240913-072047.jpg
https://us.v-cdn.net/6029997/uploads/8D43LEI102OL/img-20240913-072042.jpg
(Its not as white as on the photos )

Hi, I recommend sending the laptop to Acer Services in your country to check the EDP/LCD cable connection that may be bad, you have 2-year warranty.

hopperr · September 2024

William_mk2

Sep 13, 2024

@hopperr
I understand you see the dots on the laptop screen. Tap f2 ( or del key for Desktop connected to monitors ) while turning on the laptop. It will go to bios. If you see the dots on the bios then it is a hardware issue. If you dont see any dots on bios screen then it might be a sofware issue. If it is a software we can reinstall the display drivers and check.
If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.
If it is out of warranty, please contact local store or
Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired. There will be charges for repair.
Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

Im 99% its hardware. Even when laptop is disabled i can see this. I have warranty, but do I have to send them the device physically to acccept or deny the warranty or I can contact them online, describe my problem and then they can tell me if they accept warranty? Also if they would deny, is there any way to check how much does it costs to repair my laptop? But What If those dots wont spread? Can i safely use the laptop, because they dont disturb me much but i'm worried about safety of the device

hopperr · September 2024

I do have warranty but I dont think they gonna accept it.

William_mk2 · September 2024

@hopperr

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. They will help with more details.

hopperr · September 2024

is

William_mk2

Sep 13, 2024

@hopperr
If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. They will help with more details.

Is it safe to wait couple of months? Currently i cant repair or give the warranty