Can't reset Acer Aspire 5 with a recovery drive

TroyHFD
TroyHFD Member Posts: 2 New User

Bought this new in 2022, had the the problem immediately that you couldn't reset it, not from the drive, not from the cloud, not from a recovery drive, just put up with it. Last year I had a new drive installed, maxed the RAM at 20GB and had fresh install of windows, made a recovery drive immediately. Now I want to reset it, and it still won't reset, goes through a bit of activity, and then when it reboots, it says the reset couldn't be performed and no files changed, it gives no other code or message.

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,820 Trailblazer
    edited August 31

    Hi, this happens when the protected recovery volume on the boot drive is not compatible with a newly installed OS version after you Clean installed Windows or have used Reset this PC. Also, when you had a major Windows update and did not make a new Recovery USB disk the recovery will fail with the old WindowsRE version, for this reason you have to make monthly a full backup of your boot drive to an external USB backup drive like a 2-4TB Seagate BU Plus case with W7 BU Image file creator that you can still find in the Control Panel of W11 and that will make also a new Recovery USB disk to restore the backup or repair the system. What you can do now is take the boot drive out and connect it to a USB adapter cable then copy your data to another PC. Reformat the external drive and reinstall it in your Aspire 5 laptop, clean install Windows11 and transfer your old files from the other PC.

  • StevenGen
    StevenGen ACE Posts: 11,936 Trailblazer

    What is the exact Aspire 5 model number like A515-XX as that would help. You need to do a clean install of the appropriate windows OS for your model Aspire 5 laptop and install the appropriate IRST driver if your Aspire 5 needs this driver and all the appropriate bios and firmware updates and windows updates. as that is what is probably missing.

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  • TroyHFD
    TroyHFD Member Posts: 2 New User

    well I don't have the installation disks, all I have is a recovery drive on a USB, the vendor provided no installation media at all

  • StevenGen
    StevenGen ACE Posts: 11,936 Trailblazer

    You don't the vendor to provide an installation USB, you can make one yourself. If your Aspire 5 laptop is a new laptop and running Win-11 (check the model number on the sticker on the back, it should say A515-XX-XXXX) then do a bootable installation USB with Rufus 4.5 and download the Win-11 23H2 .ISO file to use with Rufus, then go to the Acer support page of your Aspire 5 model and download the IRST driver that is there and put this unzipped IRST driver onto the bootable USB drive so that you can install this driver when the Win-11 installation asks you "Where do you want to install Windows? > Load driver and you load this IRST driver so that your boot M.2 drive is recognized, its a simple process.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍