A515-43-R19L Even with the charger plugged in, it still would not charge the laptop

mya_tm
mya_tm Member Posts: 1 New User
edited May 24 in Aspire Laptops
Hello,

My Acer Aspire A515-43-R19L has recently started showing battery issues. Even with the charger plugged in, it still would not charge the laptop. The old battery is currently out of charge and I decided to replace both the battery and the charger because I couldn’t determine which one was causing the issue. With the new battery installed, I turned on the laptop and the battery displayed 62% charge, but the power and battery LED lights are still blinking when the laptop is turned on with the charger plugged in and not charging.

When the laptop is powered off with the charger still plugged in, neither the power or battery lights are on. Also, the laptop will occasionally blink at a very slow rate, and then it blinks faster and back to the slow rate again.

 I have tried:
• Using a safety pin on the reset hole on the backside for 30 seconds

• Checking for updates and if battery drivers were up-to-date

• Using a different charger and wall socket

Results have ended the same and I don’t know what’s causing the issue. Any help to fix this would be appreciated.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited May 2022
    mya_tm

    First of all, we need to determine whether it is  a issue with connector port, battery or charger.  

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    mya_tm


    Please check whether the charger cable is connected properly on the port connector of laptop.    Check whether there is any loose connection. 


    If you are still facing the same issue.. 


    We can try calibrating the old battery and check.. 

    If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

    1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
    2. Turn the machine back on.
    3. Disconnect the AC adapter.
    4. Use battery power until the battery-low warning appears.
    5. Reconnect the AC adapter and fully charge the battery again.
    6. Follow these steps again until the battery has been charged and discharged three times.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>Using a different charger and wall socket>>>

    What different charger did you try to use>

    Jack E/NJ

  • KDS333
    KDS333 Member Posts: 1 New User

    The man told you that he had already tried using a different outlet, and had already tried using the battery reset button using a paperclip. Did you not read his description of what he had already tried? These things had not worked. Reiterating them is less than helpful.

    I have been trying to find a guide that states exactly what these LEDs mean: there are two, and than can each be either blue or amber, they can each either blink or can be steady or can be off altogether. So there are 12 possible states for these lights, but I can find no explanation that clearly indicates what they are supposed to indicate. I know that both off means that the computer is not on and is not plugged in or charging. I know that left LED steady blue and right LED steady amber means computer is on and battery is charging (and is not yet full). I know that both blue steady means that the computer is on, is plugged in, and has a full charge on the battery. I know that left LED off and right steady amber means computer is off and battery is accepting a charge (i.e., it is plugged in). Does no one know what all the other states mean?

  • Puraw
    Puraw ACE, Member Posts: 13,361 Trailblazer
    https://community.acer.com/en/discussion/comment/1200942#Comment_1200942

    What you should try is uninstall the two battery drivers with Device Manager, reboot and check if that solved the problem.

    Battery drivers.jpg

    If still charging issues, boot to BIOS (F2) and reset BIOS to factory defaults, save settings and reboot.

    Tip: After you install a new battery, charge the battery till the LED light turns blue or charge for a couple of hours, unplug the adapter and let the battery drain to 5-10% (on the Battery Meter), then plug in the adapter and try to charge to 100%. You may have to repeat this till the battery meter (Task Bar at the right side) shows 100%. Bios and Windows stats will be spurious till a full charge cycle has been established.

  • casan
    casan Member Posts: 3 New User

    It's your problem in general it doesn't happen with other laptops you should find a solution to it it happens with every model you made the battery led flash it doesn't charge

  • Cat03
    Cat03 Member Posts: 2 New User

    I have the exactly same issue, any updates on what has worked? I cannot turn the Laptop on because the battery isnot charged and it won't charge...

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Try a new battery.

    Jack E/NJ

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