Why In-built camera displaying blank screen despite camera indicator is on? Predator PH315-53

hardiksaraf18
hardiksaraf18 Member Posts: 5

Tinkerer
edited April 2021 in Predator Laptops

Hi All,

My in-built camera was working properly until Jan. Now when I try to use the camera it shows a blank screen. 

IMPORTANT: I learned I need to use the camera I installed the Irium webcam application to use the phone camera wirelessly for pc. I tried on skype call and selected the Irium Camera which worked but then again I tried to switch to an HD User Facing camera (in-built) which worked like sudden magic and worked even after several restarts. But few days after again when I try to use the camera the same blank screen is displayed.

Scenario:

When I try to use Zoom, Skype, or try to open the Microsoft Camera app, the camera indicator turns on, along with displaying "Camera On" notification but it displays a blank screen. 

Technology Involved:

Microsoft Camera App, Skype, Zoom, Google Chrome (Tried with all these applications).

Result:

The camera displays a blank screen. In another case whenever I try to capture a photo using Microsoft Camera App with the same scenario it will display the following error message below (with screenshot).


"Something went wrong. Try restarting your device. If you need it, here's the error code: 0xA00F4292<PhotoCaptureStartTimeout>"


image

Environment Details:

System Information:

+--------------------+-------------------+
| System Manfacturer | Acer              |
+--------------------+-------------------+
| System Model       | Predator PH315-53 |
+--------------------+-------------------+
| System Type        | x64-based PC      |
+--------------------+-------------------+

OS Information:

+------------+-------------------------------------------+
| OS Name    | Microsoft Windows 10 Home Single Language |
+------------+-------------------------------------------+
| Version    | 10.0.19042 Build 19042                    |
+------------+-------------------------------------------+
| OS Version | 20H2                                      |
+------------+-------------------------------------------+
| OS Build   | 19042.870                                 |
+------------+-------------------------------------------+

Driver Name (HD User Facing)usbvideo.inf

+-----------------+----------------+
| Driver Provider | Microsoft      |
+-----------------+----------------+
| Driver version  | 10.0.19041.488 |
+-----------------+----------------+

First One - Device Deleted:Driver Details (Camera: HD User Facing)

Device USB\VID_0408&PID_A061&MI_00\6&202C6066&0&0000 was deleted.
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

Second One - Device Configured (usbvideo.inf)

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was configured.
Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: USBVideo.NT
Driver Rank: 0xFF2002
Matching Device Id: USB\Class_0e
Outranked Drivers: 
Device Updated: false
Parent Device: USB\VID_0408&PID_A061\5&37542209&0&5

Third One  - Device Started (usbvideo.inf)

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was started.
Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters: 

Fourth One - Device Configured (usbvideo.inf)

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was configured.
Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: USBVideo.NT
Driver Rank: 0xFF2002
Matching Device Id: USB\Class_0e
Outranked Drivers: 
Device Updated: true
Parent Device: USB\VID_0408&PID_A061\5&37542209&0&5

Fifth One  - Device Started (usbvideo.inf)

Device USB\VID_0408&PID_A061&MI_00\6&202c6066&0&0000 was started.
Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters: 

Things I've Tried:

  1. Tried restarting the PC.
  2. Updating windows.
  3. Resetting windows several times.
  4. Updating camera driver (Already on the latest version).
  5. Reinstalling the laptop camera.
  6. Roll Back Driver (Option disabled).
  7. Checked antivirus software.
  8. Checked camera privacy settings.
  9. Checked camera permission.
  10. Tried adding EnableFrameServerMode with value 0 in regedit.
  11. Checked whether the camera is being used! by any process when it's idle.

Screenshots:

Window Camera App - It shows the camera indicator is on and green and shows a black screen.


image


Unfortunately, I am not well versed in such technical issues to understand them on my own. I would appreciate some help on this. 

Thanks,


Thread was edited to add model name to the title


Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you ever tried to roll back the webcam driver?
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    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi hardiksaraf18,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • PierreMarc
    PierreMarc Member Posts: 1 New User
    edited July 20

    ORIGINAL TEXT

    J'ai exactement le même problème que celui décrit plus haut, webcam non fonctionnel, lumière qui s'allume mais pas accès à la webcam

    TravelMate P215-53
    Model Number: TMP215-53

    \VID_0408&PID_A061&MI_00\6&1a3abdfe&0&0000

    j'ai regarder mais aucun driver pour webcam lister sur le site Acer

    TRANSLATED

    I have exactly the same problem as the one described above, webcam not functional, light comes on but no access to the webcam

    TravelMate P215-53
    Model Number: TMP215-53

    \VID_0408&PID_A061&MI_00\6&1a3abdfe&0&0000

    I looked but no webcam driver listed on the Acer site

    [Edited the content using Google translator]

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