Acer Predator PH517-51Battery Stuck at 0% and charging

luviel
luviel Member Posts: 2 New User

I've had this laptop for some time now and last year I ran into this issue after giving the laptop to the repair/warranty team before my warranty expired. I'd be completely fine with the laptop being stuck at 0% while plugged in because I don't use it on-the-go, the problem is that it affects everything else like gaming and performance even though my power is high performance and all, like I went from being able to play games like Elden Ring and RD2 to lagging a lot in older games like DS1, Mafia II and GTA IV. This has been plaguing me for a long while now and I hope to be able to fix this, HERE IS THE BATTERY REPORT:

COMPUTER NAME

LAPTOP-CABS1UI5

SYSTEM PRODUCT NAME

Acer Predator PH517-51

BIOS

V1.16 10/24/2018

OS BUILD

22621.1.amd64fre.ni_release.220506-1250

PLATFORM ROLE

Mobile

CONNECTED STANDBY

Not supported

REPORT TIME

2024-06-19 16:55:24

Installed batteries

Information about each currently installed battery

BATTERY

1

NAME

UNKNOWN

MANUFACTURER

UNKNOWN

SERIAL NUMBER

-

CHEMISTRY

LION

DESIGN CAPACITY

-

FULL CHARGE CAPACITY

-

CYCLE COUNT

-

Recent usage

Power states over the last 3 days

START TIME

STATE

SOURCE

CAPACITY REMAINING

2024-06-17 16:28:38

Active

AC

-

-

22:03:00

Suspended

-

-

2024-06-18 15:21:47

Active

AC

-

-

22:27:00

Suspended

-

-

2024-06-19 15:02:46

Active

AC

-

-

16:55:24

Report generated

AC

-

-

Battery usage

Battery drains over the last 3 days

START TIME

STATE

DURATION

ENERGY DRAINED

-

-

-

-

-

Usage history

History of system usage on AC and battery

BATTERY DURATION

AC DURATION

PERIOD

ACTIVE

CONNECTED STANDBY

ACTIVE

CONNECTED STANDBY

2022-09-28

- 2022-10-13

-

-

0:14:26

-

2022-10-13

- 2022-11-08

0:00:30

-

145:30:39

-

2022-11-08

- 2023-01-16

0:05:46

-

307:39:12

-

2023-01-16

- 2023-04-03

0:00:37

-

369:51:43

-

2023-04-03

- 2023-04-11

-

-

64:30:47

-

2023-04-11

- 2023-05-01

-

-

108:32:26

-

2023-05-01

- 2023-05-22

-

-

159:26:54

-

2023-05-22

- 2023-08-21

-

-

117:24:12

-

2023-08-21

- 2024-02-05

-

-

498:03:07

-

2024-02-05

- 2024-04-13

-

-

675:55:10

-

2024-04-20

- 2024-04-27

-

-

23:10:15

-

2024-04-27

- 2024-05-04

-

-

8:53:36

-

2024-05-04

- 2024-05-11

-

-

-

-

2024-05-11

- 2024-05-18

-

-

10:51:12

-

2024-05-18

- 2024-05-25

-

-

50:42:00

-

2024-05-25

- 2024-06-01

-

-

32:36:56

-

2024-06-01

- 2024-06-08

-

-

144:35:35

-

2024-06-08

-

-

23:59:59

-

2024-06-09

-

-

23:59:59

-

2024-06-10

-

-

23:59:59

-

2024-06-11

-

-

16:25:48

-

2024-06-12

-

-

-

-

2024-06-13

-

-

-

-

2024-06-14

-

-

-

-

2024-06-15

-

-

-

-

2024-06-16

-

-

6:02:38

-

2024-06-17

-

-

5:34:16

-

2024-06-18

-

-

7:05:06

-

Battery capacity history

Charge capacity history of the system's batteries

PERIOD

FULL CHARGE CAPACITY

DESIGN CAPACITY

2022-09-28

- 2022-10-13

38,639 mWh

74,074 mWh

2022-10-13

- 2022-11-08

38,639 mWh

74,074 mWh

2022-11-08

- 2023-01-16

38,639 mWh

74,074 mWh

2023-01-16

- 2023-04-03

38,639 mWh

74,074 mWh

2023-04-03

- 2023-04-11

38,639 mWh

74,074 mWh

2023-04-11

- 2023-05-01

-

-

2023-05-01

- 2023-05-22

-

-

2023-05-22

- 2023-08-21

-

-

2023-08-21

- 2024-02-05

-

-

2024-02-05

- 2024-04-13

-

-

2024-04-20

- 2024-04-27

-

-

2024-04-27

- 2024-05-04

-

-

2024-05-04

- 2024-05-11

-

-

2024-05-11

- 2024-05-18

-

-

2024-05-18

- 2024-05-25

-

-

2024-05-25

- 2024-06-01

-

-

2024-06-01

- 2024-06-08

-

-

2024-06-08

-

-

2024-06-09

-

-

2024-06-10

-

-

2024-06-11

-

-

2024-06-12

-

-

2024-06-13

-

-

2024-06-14

-

-

2024-06-15

-

-

2024-06-16

-

-

2024-06-17

-

-

2024-06-18

-

-

Battery life estimates

Battery life estimates based on observed drains

AT FULL CHARGE

AT DESIGN CAPACITY

PERIOD

ACTIVE

CONNECTED STANDBY

ACTIVE

CONNECTED STANDBY

2022-09-28

- 2022-10-13

-

-

-

-

2022-10-13

- 2022-11-08

0:52:12

-

1:40:06

-

2022-11-08

- 2023-01-16

1:50:21

-

3:31:34

-

2023-01-16

- 2023-04-03

-

-

-

-

2023-04-03

- 2023-04-11

-

-

-

-

2023-04-11

- 2023-05-01

-

-

-

-

2023-05-01

- 2023-05-22

-

-

-

-

2023-05-22

- 2023-08-21

-

-

-

-

2023-08-21

- 2024-02-05

-

-

-

-

2024-02-05

- 2024-04-13

-

-

-

-

2024-04-20

- 2024-04-27

-

-

-

-

2024-04-27

- 2024-05-04

-

-

-

-

2024-05-04

- 2024-05-11

-

-

-

-

2024-05-11

- 2024-05-18

-

-

-

-

2024-05-18

- 2024-05-25

-

-

-

-

2024-05-25

- 2024-06-01

-

-

-

-

2024-06-01

- 2024-06-08

-

-

-

-

2024-06-08

-

-

-

-

2024-06-09

-

-

-

-

2024-06-10

-

-

-

-

2024-06-11

-

-

-

-

2024-06-12

-

-

-

-

2024-06-13

-

-

-

-

2024-06-14

-

-

-

-

2024-06-15

-

-

-

-

2024-06-16

-

-

-

-

2024-06-17

-

-

-

-

2024-06-18

-

-

-

-

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 14,144 Trailblazer
    edited June 21 Answer ✓

    Hi, @luviel

    This is a 2018 model and when the battery has not been replaced it will have died after 6 years, the Battery Report shows no data for the last 15 months which would confirm that the battery died. You can get a new battery for $56 here: https://www.aliexpress.com/item/33051753884.html

    Next time don't retype/convert a very long report just open the Battery Report with the Edge browser and right-click, then select "Print to Microsoft PDF" all pages and attach the PDF file to your post. Your post has hit a size limit now and cannot be quoted in a reply. 😉

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,144 Trailblazer
    edited June 21 Answer ✓

    Hi, @luviel

    This is a 2018 model and when the battery has not been replaced it will have died after 6 years, the Battery Report shows no data for the last 15 months which would confirm that the battery died. You can get a new battery for $56 here: https://www.aliexpress.com/item/33051753884.html

    Next time don't retype/convert a very long report just open the Battery Report with the Edge browser and right-click, then select "Print to Microsoft PDF" all pages and attach the PDF file to your post. Your post has hit a size limit now and cannot be quoted in a reply. 😉

  • Axxo
    Axxo Member, Ally Posts: 925

    First ensure that the charging cable is inserted correctly into the port. Make sure that you have the charger plugged into the correct port, and if the connection feels loose, try adjusting the connection to line things up correctly. Have a good look inside the charging port using a flashlight, if needed. Your charging cable could be loose, unplugged, or damaged. Your charging cable could have a weak connection because it wasn't made by your laptop's manufacturer. Your charging ports could be clogged with dirt or debris that is keeping it from powering up properly. A laptop tune-up and thorough cleaning can help.

  • luviel
    luviel Member Posts: 2 New User

    Hello, @Puraw

    Thank you so much for your answer and for pointing out the battery issue! 😊 It's really helpful to know that the battery might have died and where to potentially get a replacement. Unfortunately, the link you provided gives me an error saying, "Sorry, the page you requested can not be found." This could be because I'm accessing it from Germany. Could you please let me know what I should search for to find the correct battery that would be available in my area?

    Also, I really appreciate the tip about using the "Print to Microsoft PDF" function. That’s a great suggestion, and I’ll definitely use it next time. Thanks again for your help and advice!