Issues with Realtek driver and Built-in Microphone (Nitro 5 AN515-58-76DU)

I do wish you people don't overpromise things.

Nowhere in the Intel article said anything about windows would automatically install compatible drivers.

Yet another person completely unqualified giving useless information.

If you want to update your realtek driver, follow my tutorial here and download the update components from Microsoft's website.

You will end up with this.

NOBODY SHOULD UPDATE THEIR DRIVER FROM SOME UNOFFICIAL SOURCES.

You are correct, we are here to help people.

Helping people is not what you 2 people are doing.

The first guy just indiscriminately tell people to DDU their computer and HOPE that the OS will install a driver, any driver —- when Intel (the company that makes DDU) doesn't make this claim.

Then you just randomly tell people to install some 3rd party unofficial driver from some unknown source without even reading the OP's post and without providing any context in your 1 sentence answer about why he should listen to you. A 1 sentence answer telling people to use some random unofficial driver from an unknown source is NOT helping people

There is also a group of people who indiscrminately tell people not to update BIOS. When I answered those threads which showed that 100% of the time in those threads —- the BIOS updates are ALWAYS for security patches. Guess what? They shut up on that thread, BUT constinued to give the SAME stupid advice on a newer thread —- which I would also post in the newer thread that the said BIOS update is also a security update.

That's agree with this.

You don't know what you are doing. You installed some random 3rd party unofficial audio driver that you "lucked out" and didn't ruin your computer. That's doesn't mean that you know what you are doing.

Follow my tutorial, go to microsoft's official website and you can install a newer official driver than your unofficial audio driver.

You can have 6.0.9611.1 from Microsoft's official website. Or people can follow your incorrect advice and install 6.0.9599.1 from some random dude's unofficial audio driver.

This is the PERFECT situation to actually use DDU —- because you previously sullied your computer with unofficial audio driver.

Start from the original acer audio driver from acer's website, then follow my tutorial to update the driver and the software components. Then run microsoft store to update the RAC app.

Only then you will be certain that your computer has switched completely back to official driver.

You have to use the installer exe (setup.exe) or the cmd script to install the realtek audio driver. You cannot install using device manager.

Hi @poxab,

Check if the RtkAudUService64.exe file is present in the below location:

If so, run these commands:

cd C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_af49968a824c7864
RtkAudUService.exe -background

And then, try open Realtek Audio Console again.

Also see, if the corresponding startup and service entry are present:

Try reinstalling the official audio driver provided by Acer, available on the support page:

https://www.acer.com/us-en/support/product-support/Nitro_AN515-58/downloads?suggest=AN515-58;1

Or, try using the "unqualified" (generic non-official) Realtek UAD driver as suggested previously! 😉

You can even throw "stones" at me if it doesn't work...😁😅

These Possible Solutions are copied from an earlier thread on the Same Topic.

DTS X Ultra Microsoft Download https://apps.microsoft.com/detail/9N0H1M8J1308?hl=en-us&gl=US
Per Member GeeKnight: I found the solution for this problem.
Problem:

1. DTS:X Ultra shows "Please connect external speakers to use DTS audio controls"
3. DTS:X Ultra shows "Please connect a Headphone to use DTS audio controls"
4. DtsApo4Service service in services.msc is not running despite force start.

Possible cause (NOT SOLUTION):
Updated DTS APO4x Service Component, DTS Audio Effect Component, DTS Audio Hardware Support Application, Realtek Audio Effect Component, Realtek Audio Universal Service, Realtek Hardware Support Application using Driver Easy.

Solution 1:

1. Uninstall all DTS related (DTS Sound Unbound & DTS: X Ultra) using RevoUninstaller
   https://www.revouninstaller.com/
2. Delete all DTS registry and left over files using the RevoUninstaller
3. Restart your PC / Laptop
4. Reinstall latest DTS driver from Acer site
   https://www.acer.com/ac/en/US/content/support-product/8376?b=1
   (Search your own model)
   XPERI DTS Utility (sound) - DTS Sound Unbound
   XPERI DTS Utility (DTS Console) - DTS: X Ultra

If it still doesn't work, try these:

1. Reinstall Realtek Audio driver using the old version (Which can be found at Acer Site as well)
   https://www.acer.com/ac/en/US/content/support-product/8376?b=1
2. Redo Solution 1 above.

Before I was able to use DTS:X Ultra again, I did an optional Update in the Windows Setting
(Windows > Update & Security > View Optional Update > Check Insyde Firmware update > Update)

If you check for Windows 10 Update, it might update the DTS and Realtek version, refrain from updating them to prevent from possible error.

Per Member oziozi12
It's all about outdated Dtsapo4service.exe and dtscnt64.dll. DTS:X uses these services in order to be working. You can see error reports in Windows Event Viewer.

1. Download Revo Uninstaller Freeware Portable - Free and Full Download
2. Uninstall Realtek Audio driver and remove all leftover files and registries.
3. Uninstall DTS:X Ultra and DTS Sound Unbound from Windows Apps tab. (Remove all leftovers too)
4. Reboot and do a windows update. Allow Windows to detect and install Realtek driver itself. "DON'T" install the Realtek driver in Acer Support.
5. Reboot.
6. Download the Realtek Driver from Acer Support page and "DON'T INSTALL". Just extract the files to a folder.
7. Go to "(Extracted Folder)\Win64\Thirdparty\20200210(This might be different)"
8. You'll see folders named like "DTSXULTRA" and "DTS4APO", right click the ".inf" files inside of these folders and press "Install".
9. Reboot after installing all ".inf" files.
10. Download the "Latest" DTS drivers in Acer Support page and install them with using "Setup_APP.cmd" inside the drivers.

AND THIS IS WHERE EVERYBODY GOT STUCK. DTS:X WILL NOT WORK AGAIN UNTIL YOU DO THE STEPS BELOW.
After researching so much hours, I have found the most up-to-date "Dtsapo4service.exe " and it's ".dll"'s

1. Head over to DTS other devices drivers download for Windows (32/64bit) (drvhub.net)
2. Press "Download Driver" inside of "DTS APO4x" and "DTS APO4x Service"
3. After downloading both drivers, right click the ".inf" files in both of the drivers and install.
4. Reboot and thank me.

I have been looking for a new driver different that the 6.0.9309.1 (2022) because all drivers different than this one were causing me a clicking, popping, cracking sounds when I was using the jack 3.5 and when I was opening different tabs on the browsers or the file explorer every 30 o more seconds and even without using the laptop there was a clicking sound on the Nitro AN515-58-57VS.

I Tried the one suggested here from Microsoft 6.0.9661.1 (2024) and It is working well until now. Thanks…..
I noticed this driver includes configurations for acer inside the file. Something that the Universal Realtek driver doesn´t include.