Issues with Realtek driver and Built-in Microphone (Nitro 5 AN515-58-76DU)

poxab

I've got a new acer laptop, but i'm having a lot of issues with audio.Here is everything that happened, and the fixes i've tried:

I installed the Realtek audio driver from acer's website and installed DTS X, but then the audio simply stopped working. After a couple of attemps to fix it, I uninstalled DTS and the driver. Got the latest version from windows updates, now the audio is back… But I can't use DTS X now, since i don't have the required driver anymore. I tried installing acer's version again, but the same thing happened. No sound whatsoever. I had to uninstall it again.

Another problem, my built-in microphone doesn't work. (Intel SST Microphone array) I tried updating intel SST drivers, running the troubleshooter, and checking the acer purified voice console. But then that didn't work too. It just gets stuck in the loading screen. The same happens with Realtek audio console.

TL;DR
- I got no audio after installing the Realtek driver from Acer's website, so i had to install the latest driver from the windows update. Therefore i can't use DTS X Ultra.
- I can't use the Realtek Audio Console and Acer Purified Voice Console.
- The Built-in microphone doesn't work. (Intel SST microphone array)

Here are the versions of some audio drivers i have:
Intel SST 10.29.0.8467
Realtek Audio 6.0.9514.1
Microphone Array 10.0.22621.1

Any help would be appreciated, thanks.

Joe9844

If it makes a popping sound at the beginning of a sound whenever the audio starts — then it's the power management. To save power, realtek's driver makes the audio chip to go asleep when the computer makes no sound. When you play a sound, the audio chip has to wake up and the popping sound would come out. Usually that will only be fixed by newer realtek audio driver versions. It's a constant battle of power management vs popping sound.

If it's a constant static sound then it may be you are too close to a wifi router.

https://www.youtube.com/watch?v=V3YYpeJH2PY

If it's a constant hum, then it is a 60 Hz ground loop.

https://www.youtube.com/watch?v=jSA2F1AwboU

Crackling sound is often caused by sample rate mismatch.

https://support.forzamotorsport.net/hc/en-us/articles/360001999387-Audio-Troubleshooting

https://obsproject.com/forum/threads/recorded-audio-digital-crackling-sounds-like-sample-rate-mismatch.167302/

As I said at the top of this thread, there is no reason to go and install some unofficial realtek audio driver. Even at its worst, Microsoft Update Catalog would only be 3 weeks behind pal1000 at any given time. As of right now pal1000 has 9670 and MUC has 9665. Give it another week, MUC will have 9667. Give it another week, MUC will have 9670 (by that time pal1000 will have 9673 or 9676).

Being 2-3 weeks behind is not the reason to use some random guy's unofficial mod realtek audio driver.