PHN16 - 71 Acer Predator Screen Hangs after gaming (post changing desired GPU)

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Answers

  • JackE
    JackE ACE Posts: 45,071 Trailblazer

    Ask your regional Acer Service Center if they can provide you with the Acer OEM factory recovery usb media for your particular laptop. There may be a nominal service fee.

    Jack E/NJ

  • Muhil
    Muhil Member Posts: 515 Skilled Practitioner WiFi Icon

    @prx what issue do u face , and when does ur laptop starts to lag after doing what ?

  • Ivelak
    Ivelak Member Posts: 1 New User

    I am having this exact same problem with my new Acer Helios Neo 16. Did You ever find solution @dutchie09 ?

  • Muhil
    Muhil Member Posts: 515 Skilled Practitioner WiFi Icon

    its intel gpu driver issue try rolling back to support pages if not fixable

  • Halıl
    Halıl Member Posts: 2 New User

    I have same problem. Any solution for this ? And do you guys recommend BIOS update ? . I have BIOS V1.13 and latest version V1.16 on website.

  • JackE
    JackE ACE Posts: 45,071 Trailblazer

    A factory reset may resolve the issue.

    Jack E/NJ

  • Muhil
    Muhil Member Posts: 515 Skilled Practitioner WiFi Icon

    Do not update bios let it get automatically updated when its needed.