Aspire 5 Can't use windows hello to sign in and couldn't find a compatible camera.

Kofi_Nti
Kofi_Nti Member Posts: 1 New User
edited February 21 in Aspire Laptops

Hello Acer, I am currently using the Aspire 5 laptop but I am unable to use Windows Hello to sign in. I received an error message stating that the option is not available and that Windows Hello couldn't find a compatible camera. Can you please help me resolve this issue?

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @Kofi_Nti

    Can you specify the Aspire 5 model? (A515-XX). Some of the new Aspire 5 models have the fingerprint built on the corner of the touchpad but there is no Windows Hello camera supported.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Rosie_02
    Rosie_02 Member Posts: 2 New User

    Method 2: Scan Your System Files for Errors
    If the Windows Hello system files are damaged, it will cause the error “We couldn't find a camera compatible with Windows Hello Face”. So, the second method is to scan and fix your system files for errors. You can do that using the SFC (System File Checker) tool.

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon

    The error message means that your laptop has a normal webcam.

    Windows Hello Face requires an infrared camera, which you don't have.

  • Puraw
    Puraw ACE, Member Posts: 13,397 Trailblazer

    Fingerprint sensors also uses the Windows Hello protocol and that works with Aspire 5 laptops. Windows Hello Facial recognition requires a special HD IR-3D camera, only a few high-end laptops have such an internal camera, not Aspire 5. If you want to use facial recogntion in Windows Hello you need to get a compatible external USB camera: https://www.pcworld.com/article/394379/windows-hello-webcams-you-can-buy-right-now.html

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Kofi_Nti

    Have you ever used Windows Hello to sign in on this computer.

    Are you using it for the first time ?

    Please provide us the model no of your computer.

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  • Chillibab
    Chillibab Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1260614#Comment_1260614

    Hello, for A514-54 is the windows hello available?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,292 Pathfinder

    @Chillibab

    You will need to check the laptop physically by looking at the touchpad to see if there is a fingerprint sensor.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Axxo
    Axxo Member, Ally Posts: 831

    Some of the new Aspire 5 models have the fingerprint built on the corner of the touchpad but there is no Windows Hello camera supported. If the Windows Hello system files are damaged, it will cause the error “We couldn't find a camera compatible with Windows Hello Face”.

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