I have an acer aspire 1 a115-32-c28p laptop that I can’t upgrade the ram

adam222
adam222 Member Posts: 34 Troubleshooter
edited April 1 in Aspire Laptops

hello so I have an acer aspire 1 a115-32-c28p laptop that came with 4gb of ram in it I have a second ram slot with nothing in it and I was wanting to make it 8gb the ram it takes is 3200mhz so I bought a second ram stick of that same speed and put it in my laptop put it all back together randomly turned it on and then all of a sudden the screen stayed black the cpu fan starts running very high and nothing shows up on screen the only ram stick it’ll recognize is the one in it now it won’t recognize any new ones can anybody tell me what may be the issue I don’t want to buy a new laptop and it happen to me again DDR4 PC4-25600 3200MHz Non-ECC SODIMM it takes this ram for reference I’ve tried leaving the new ram stick in and it won’t work take the new one out put old one in works just fine put both in and it doesn’t work

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Answers

  • Puraw
    Puraw ACE, Member Posts: 13,388 Trailblazer
    https://community.acer.com/en/discussion/703345/i-have-an-acer-aspire-1-a115-32-c28p-laptop-that-i-can-t-upgrade-the-ram

    4GB RAM is soldered on the motherboard and you can upgrade the memory with another 4GB RAM module (total 8GB max. RAM) but avoid any modules with XMP profile like Corsair Vengeance. Buy DDR4 PC4-25600 3200MHz Non-ECC SODIMM modules like this: https://www.kingston.com/en/memory/search/model/103469/acer-aspire-1-a115-32-xxx Ignore the 16GB total RAM that should be 8GB. Some Acer documents refer to 32GB of maximum RAM and others say 16GB.

  • adam222
    adam222 Member Posts: 34 Troubleshooter
    edited April 4

    so i ordered this same exact ram stick and my screen still stays black when turned on it won't do anything it'll only recognize a certain ram stick its 3200mhz as well this laptop won't even accept an 8gb ram stick or any other ram stick beside Hynix 3200mhz pc4 one if its something different it won't do anything i don't know if there's something wrong with it or what i have ordered 4 different ram sticks and none of them worked. @puraw

  • adam222
    adam222 Member Posts: 34 Troubleshooter
    edited April 4
    https://community.acer.com/en/discussion/comment/1267943#Comment_1267943

    it will not let me upgrade this laptop to 8gb of ram at all the screen just stays black i don't understand it i don't think any ram is on the motherboard i tried it and the screen didn't come on at all

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    the brand is kingston as well and the laptop screen won't come on is there something that i need to do usually the screen comes right on but it won't with a new ram stick in it please help me with this.

  • Puraw
    Puraw ACE, Member Posts: 13,388 Trailblazer
    https://community.acer.com/en/discussion/comment/1268542#Comment_1268542

    This is the resource I used: https://www.memorystock.com/%5C/memory/AcerAspire1A11532C96U.html If this is a non-standard model without a soldered RAM module and comes with only 1 removable slot it may support 4GB RAM maximum. Will the laptop boot if you take the original 4GB RAM module out (slot empty)?

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    i have 2 slots so it must take 8gb but its only recognizing this hynix 4gb rams stick

  • adam222
    adam222 Member Posts: 34 Troubleshooter
    edited April 4

    there one 4gb which is the hynix in it now if i put a kingston in it the screen stays black when i turn it on and then the cpu will start running high and its the ram stick you told me to order and it won't work i do not understand this laptop.

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    it will not boot without the 4gb ram stick in it

  • Puraw
    Puraw ACE, Member Posts: 13,388 Trailblazer
    https://community.acer.com/en/discussion/comment/1268550#Comment_1268550

    Have you tried 2x 4GB Hynix 3200mhz pc4 modules same as the original module?

  • adam222
    adam222 Member Posts: 34 Troubleshooter
    IMG_0066.JPG

    here is the ram stick that the computer only will recognize

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    i have but one said no ac and the other said no AD which i don't know what the means and it didn't work i even tried an 8gb and it wouldn't accept that

  • adam222
    adam222 Member Posts: 34 Troubleshooter
    IMG_0077.JPG
    IMG_0079.JPG

    so the first picture was the ram stick in it now and next to it was a new one i ordered and it didn't work the second picture is an kingston that i ordered which came with 2 matching ones and it didn't work

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    something isn't making sense with this laptop

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    am i not doing something right.

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    mine is an acer aspire 1 a115-32-c28p not the one your looking at

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    could you tell me if i'm ordering the wrong ram sticks

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    can the laptop ram be upgraded at all

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    https://community.acer.com/en/discussion/comment/1268575#Comment_1268575

    This is the Acer listed Aspire 1 A115-32 model compatible ram from its service guide. Only use the modules listed below as using any other ram modules will not work in this laptop. Good luck and hope this helps you out.

    image.png
    image.png
    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • adam222
    adam222 Member Posts: 34 Troubleshooter
    edited April 5

    my laptop only supports 8gb not 16gb 12gb or 32gb and this really doesn't help me i;m about to just buy a new laptop it take 3200mhz not 2933mhz

  • adam222
    adam222 Member Posts: 34 Troubleshooter

    am i ordering the wrong ram sticks

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