Problem with Predatorsense app in Helios 16 2023. Windows 11 My RGB light is not changing

2

Answers

  • krishnaxpeace
    krishnaxpeace Member Posts: 4 New User

    I found a Solution:

    1. Close all the PredatorSense related processes from the "Task Manager"
    2. Open Command Prompt (Run as Administrator)
    3. type: lodctr /R and Press enter.
    4. Lunch the PredatorSense again it should work, if not just reboot your device and it will work.

  • marcocast
    marcocast Member Posts: 2 New User

    My predatorsense is not working anymore. I tried reinstalling but still not working.

    I'm so frustrated, I bought this Predator PHN16-71 almost 3 weeks ago and now I cannot change performance modes anymore.

    It's a shame that I payed so much money to get a not perfectly working machine.

    Minding returning it back to Amazon

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    I lost my keyboard lighting this morning, chatted with support and could not find the items they were instructing me to look at in PredatorSense… no lighting adjustments or no lighting tabs. Had me to uninstall Sense and reinstall and now I have no readings at all in PredatorSense. They want me to reset my laptop and I just spent a week getting it set up to work for me with my software. It was working fine last night, there must be an explanation for this.

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    edited March 5
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    which ones would that be? I can't find any except the 1 predatorsense.exe, and it has 3 more dropdowns just like it

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    I think that's what I'm going to do after struggling with this all day. No help from Acer.

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    For which system do you have? I have Acer Predator PHN16-7173LT and I already have that file installed. I managed, somehow, to get PREDATORSENSE working. All the lighting, graphics and animation and settings work and are adjustable, just no keyboard lighting. Not sure how to proceed. I'm afraid to re-install Predator Sense App again as I've done it 6 times. I'm afraid I will mess up what's working.

  • jhug87
    jhug87 Member Posts: 15 Troubleshooter


    I've been having problems with this very issue for months. In addition, if I run OCCT stress test, my computer will crash.

    I've spent countless time with customer support, have completely reset the computer no less than 5 times, and have sent it in for repair twice. The first time, they just reset the computer and sent it back. The second time, they replaced the SSD. That actually worked for quite awhile to fix the crashing.. but I upgraded the memory today to Kingston Fury DDR5 4800 32gb and I'm right back to having the same exact issues I had before.

    I'm at my wit's end with this computer. If I were within the return window this thing would be gone. Unfortunately I'm gonna have to go talk to support again for them to tell me to mail it back in again (at my own expense no less)

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    Thanks for the info, most of my predatorsense is now working after running windows compatibility troubleshooting on SENSE software. Just the keyboard lights are not working yet. I know ACER is aware of this and hopefully working on new software. They just don't like to talk about it. I'm glad I didn't send mine in for them to reset it … it took me weeks to get it set up the way I need it. I can live without RGB keyboard if I have to.

  • Vissarion
    Vissarion Member Posts: 2 New User

    I have the same laptop, mine also didnt work properly, i have just downloaded above provided driver and installed latest version of the predatorsense and it began to work.!

  • Rayismonkey
    Rayismonkey Member Posts: 1 New User

    I have already solve this problem,here is my steps:

    1.Use Revo Uninstaller to uninstall predator sense.

    2.Select advance to delete all registry files about predator sense.

    3.Restart your laptop.

    4.Install newest predator sense apps download on Acer website.

    5.THE MOST IMPORTANT STEPS:Open windows update and check the update,it will install a file named 「Acer Incorporated - SoftwareComponent - 1.2.0.82」

    6.Restart your laptop.

    7.Enjoy your predator sense and the beautiful keyboard backlight!

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    In the first place, I prefer not to use Revo Uninstaller as Malwarebytes warns you of Malware when you try to install it. I found another one that does the same thing. The Acer Inc update is not listed. But thanks.

  • DSpartan
    DSpartan Member Posts: 5

    Tinkerer

    Hope this can help someone as this was driving me crazy, I have a Predator Helios PH16-71 (just bought it) and was making a fresh install of Windows 11 as I hate the way PC comes out of the Manufacturers. Predator sense was completely dead and I tried a ton of things to make it work even though I was downloading the latest app from the official Acer site which drove me almost insane. I found solace and help on a Reddit post "Predator Sense download issues for Predator Helios Neo 16".

    Long story short, ignore the Predator Sense App from the official Acer site for "Predator Helios PH16-71" and download the latest "Predator Sense" app installing the one for "PH16-72" instead.

    This has fixed my issue of the app not working altogether. The keyboard lightning was a little glitchy in the beginning but after restarting the computer all seems fine now.

    Hope this can help you !!!!

  • DSpartan
    DSpartan Member Posts: 5

    Tinkerer

    edited April 10

    Step-by-step!

    Oh yeah, just to provide a little update step by step of what I did in terms of installation.

    • Downloaded official Win11 and done a complete clean install on the computer
    • Windows Update to install all driver for the computer (don't forget to tick → Windows Update » Advanced Options » Receive Updates for other Microsoft Products) → This seems sufficient for most of the drivers that you can find on the Predator Helios PH16-71 page
    • After Windows Update was done I've downloaded Intel Driver Support Assistant and Geforce Experience
    • At this point I've realised that Windows update downloaded Geforce Experience and Drivers previously but I've opted to completely uninstall Geforce from the computer and reinstall using Geforce Experience that I downloaded (to avoid any potential issues)
    • Intel Driver Support Assistant was used to install some additional Intel drivers but I didn't install this one below as there was a message of potential errors so I've opted to "hide it"
    • Following that, I installed "Acer Care Center" and "Predator Sense" (the one from the official Acer site for PH16-71 which didn't work).
    • At this point, I tried different solutions but the one I recommend is (as someone described) go on Windows Update and download any pending "optional features" (Windows Update » Advanced Options » Optional Features)
    • This is where the miracle happened… I found the link I've described previously with the fix and decided to completely uninstall the Predator Sense app (for PH16-71), restart the computer and install the one for the PH16-72
    • After some rebooting and CCleaner for the registry, all seems working now !!!!

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    I've given up on my new Predator Keyboard lighting and just decided to live without it and never buy another Acer. I don't have time to reinstall Windows and have to reconfigure my computer for work. I used the Predator Sense for PH16-72 on my PH16-71 and it works great except I never got my keyboard lighting back. Hopefully I can afford to buy a different computer eventually that will back their products. I get no help from Acer to even troubleshoot the issue and they are unaware of this resolution. I use an external keyboard anyway because the keyboards are the first thing to go and it cost over $300 to replace them.

  • DSpartan
    DSpartan Member Posts: 5

    Tinkerer

    Hope this can help someone as this was driving me crazy, I have a Predator Helios PH16-71 (just bought it) and was making a fresh install of Windows 11 as I hate the way PC comes out of the Manufacturers. Predator sense was completely dead and I tried a ton of things to make it work even though I was downloading the latest app from the official Acer site which drove me almost insane. I found solace and help on a Reddit post "Predator Sense download issues for Predator Helios Neo 16".

    Long story short, ignore the Predator Sense App from the official Acer site for "Predator Helios PH16-71" and download the latest "Predator Sense" app installing the one for "PH16-72" instead.

    This has fixed my issue of the app not working altogether. The keyboard lightning was a little glitchy in the beginning but after restarting the computer all seems fine now.

    Hope this can help you !!!!

    Oh yeah, just to provide a little update step by step of what I did in terms of installation.

    • Downloaded official Win11 and done a complete clean install on the computer
    • Windows Update to install all driver for the computer (don't forget to tick → Windows Update » Advanced Options » Receive Updates for other Microsoft Products) → This seems sufficient for most of the drivers that you can find on the Predator Helios PH16-71 page
    • After Windows Update was done I've downloaded Intel Driver Support Assistant and Geforce Experience
    • At this point I've realised that Windows update downloaded Geforce Experience and Drivers previously but I've opted to completely uninstall Geforce from the computer and reinstall using Geforce Experience that I downloaded (to avoid any potential issues)
    • Intel Driver Support Assistant was used to install some additional Intel drivers but I didn't install this one below as there was a message of potential errors so I've opted to "hide it"
    • Following that, I installed "Acer Care Center" and "Predator Sense" (the one from the official Acer site for PH16-71 which didn't work).
    • At this point, I tried different solutions but the one I recommend is (as someone described) go on Windows Update and download any pending "optional features" (Windows Update » Advanced Options » Optional Features)
    • This is where the miracle happened… I found the link I've described previously with the fix and decided to completely uninstall the Predator Sense app (for PH16-71), restart the computer and install the one for the PH16-72
    • After some rebooting and CCleaner for the registry, all seems working now !!!!

  • ALnaqib111
    ALnaqib111 Member Posts: 31 Troubleshooter

    I'm having the same problem but I can't find it acer lighting service in Windows search

  • SaadQ
    SaadQ Member Posts: 1 New User

    Tried everything suggested here, some of the methods work sometimes some don't. And most of them are overkill. Found a solution thats worked for me 5/5 times this has happened.

    Open your Predator Sense App and then simply restart your computer with it running.

    And to avoid this from happening again, whenever you shutdown your computer just make sure that your predator sense is open befire shutting down.