Bluetooth Issue by connecting bluetooth audio in Predator PH315-54. its not on the audio section

DBgiralt
DBgiralt Member Posts: 1 New User
edited January 2024 in Predator Laptops

Greetings everyone, Hope you are doing great

I have the Predator PH315-54 released on 2021,

And I have an issue related on bluetooth connection When I connect the device stays on connected but it is not available on the audio section:

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On device manager it says it is working fine

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Apparently I can fix this issue by running the bluetooth troubleshooting and it says that the radio status was fixed

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And then the bluetooth device is available as audio output

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To get it work I have to run this process more than 2 times and every time I restart my computer,

With other bluetooth devices I have no trouble in the connection and functionality of the devices.

Could you please help me and advise me what could be the potential root cause of this issue ? , maybe an driver ?

Thank you !

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,995 Pathfinder

    @DBgiralt

    You can try to update the Bluetooth driver from Intel. Preferably using the Intel Driver & Support Assistant will make it easier.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!