Bluetooth Issue by connecting bluetooth audio in Predator PH315-54. its not on the audio section

DBgiralt
DBgiralt Member Posts: 1 New User
edited January 2024 in Predator Laptops

Greetings everyone, Hope you are doing great

I have the Predator PH315-54 released on 2021,

And I have an issue related on bluetooth connection When I connect the device stays on connected but it is not available on the audio section:

On device manager it says it is working fine

Apparently I can fix this issue by running the bluetooth troubleshooting and it says that the radio status was fixed

And then the bluetooth device is available as audio output

To get it work I have to run this process more than 2 times and every time I restart my computer,

With other bluetooth devices I have no trouble in the connection and functionality of the devices.

Could you please help me and advise me what could be the potential root cause of this issue ? , maybe an driver ?

Thank you !

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder

    @DBgiralt

    You can try to update the Bluetooth driver from Intel. Preferably using the Intel Driver & Support Assistant will make it easier.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!