Predator Helio 700 (PH-717-71-7091) "PredatorSense" not opening.using a replacement motherboard.

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Answers

  • JackE
    JackE ACE Posts: 45,092 Trailblazer

    (1) Was mainboard replaced under warranty? If yes, when?

    (2) Did PredatorSense work OK under OEM Win10 immediately after the mainboard was replaced?

    Jack E/NJ

  • VCan you send a photo of the bios information tab? Maybe the model name is spelled wrong in the BIOS.

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  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon

    JackE, no. Bought it off of Amazon. Warranty expired years ago. Predator Sense worked up until I replaced the motherboard just this past Friday.

    Commodore, is this what you're asking for?

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon

    For Commodore.

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    edited December 2023

    Yep, @Commodore_1995# seems to be correct. No model name. I doubt that flashing the BIOS would change that. Only an eeprom programmer.

    While an incorrect Acer BIOS model name might be used in the Windows OS directory structure for PredatorSense to make it work, a 'no name' or hidden directory might not. A no name directory can be tried by pressing ALT+160 on a number pad. A hidden directory ALT+255.

    Let's see what @Commodore_1995# suggests as next steps.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,092 Trailblazer

    You can try to right click and re-name the PH717-71 folder in the PredatorSense plugs folder to nothing using ALT+160 on a numpad. Then try to install it again. Wait for @Commodore_1995# comments.

    Jack E/NJ

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon
    edited December 2023

    Can you walk me through "ALT+160"? I've never heard of this.

    OOOOH.. I think I get it. Gonna try now.

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon
    edited December 2023

    ALT+160 does this:

    ALT+255 does this:

    Tried both. Tried one, installed, no luck. Uninstalled. Tried the other, installed. Still no such luck.

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon

    Any way to go about entering the bios information myself?

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon
    edited December 2023

    I may be calling it too soon, but after removing the intel chipset drivers that software from Intel installed and then deleting the drivers, my PC has not crashed. Still have no idea how to install the chipset drivers from the acer site.
    Also, I downgraded my bios to 1.07 just to see what would happen. No change. The bios change took, but other than that I've just put myself on 1.07

  • JackE
    JackE ACE Posts: 45,092 Trailblazer

    Any way to go about entering the bios information myself?

    Not without a significant risk of bricking the mainboard altogether. Another potential issue is that even if the correct product name is entered, Predator Sense also relies on the rest of the BIOS chip being programmed to conform with Acer specifications. The missing BIOS serial number also suggests the chip was neither programmed by Acer nor by Insyde as directed by Acer. I'm not even sure Windows uses the mainboard serial number and/or bios chip serial number to determine licensing status.

    Let's hold off doing anything more till @Commodore_1995# has a chance to look this over again. You can send him a PM to alert him to this BIOS product name and serial number issue.

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,498 Trailblazer
    edited December 2023

    With the Predator Sense, do the following to install this software as this same pattern has worked to intall Nitro Sense on my 2 years old laptop with an oem mainboard, as the Nitro Sense refuses to install, if you replaced the mainboard then Predator Sense should install 100% and perfectly. Follow the below steps to install the Predator Sense Version 3.00.3136 for your PH717-71 laptop:

    1. Download the Predator Sense for the PH717-71 version 3.00.3136
    2. After downloading go to this folder:
    3. Open the above folder then, go to this folder and click on it:
    4. Then press install on the below screen that comes up:
    5. After you have installed the above, go to the main setup of Predator Sense in the opening of its installation and install PS like from its usual Setup Application:

    As after you have done all the above the Predator Sense for your PH717-71-7091 laptop should install, I know this as this is the only way I can install my Nitro Sense into my AN515-56 laptop as with the new Win-11 versions NS on my laptop doesn't install any other way and it took me allot of trial and error to get it to install this way, good luck and hope this helps you out, if it doesn't work for you then consult Acer Tech Support as this is a common problem happening these days with the new versions of Win-11 updates and whatever they have done to make either Nitro or Predator Sense obsolete or to not install.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon

    I'm a risk taker and I love testing my limits in experience. I am willing to try.

  • JackE
    JackE ACE Posts: 45,092 Trailblazer

    Try @StevenGen suggestion. If no joy, then let's wait for @Commodore_1995# thoughts on this.

    AFAIK, the BIOS Information page is created using a hardwired programmer like the CH241a. While widely available & cheap, using it successfully has a rather steep learning curve. An instruction manual is available on line. I got mine a while ago from Amazon for about $10 to try to revive a bricked mainboard BIOS. So far, no success.

    Another approach is to make a request on the bios mods forum and wait for a response.

    The safest approach is probably Acer tech service as @StevenGen suggested. As I recall from other users on these forums, ~$100 service charge was applied.

    Jack E/NJ

  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon
  • JackE
    JackE ACE Posts: 45,092 Trailblazer

    Send a PM to @Commodore_1995# and ask if we can get his thoughts on this before proceeding further.

    Jack E/NJ

  • There is a program called DMI TOOLS, which can make changes to the bios. But it's very risky. Ideally, you should send the computer to an experienced technician so that the technician can rewrite the bios with the correct information.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PowerlineFX
    PowerlineFX Member Posts: 25 Enthusiast WiFi Icon

    I downloaded four different versions of DMI Tools, none of which seem to be functional. Any link you can offer?

  • JackE
    JackE ACE Posts: 45,092 Trailblazer

    Not unusual. Versions often specific to manufacturer & model series. As mentioned earlier, you might try a request to the bios mods site.

    Jack E/NJ