"Reconnecting" bluetooth. cant enable the Bluetooth in device manager on Aspire A317-53

Meeps
Meeps Member Posts: 2 New User
edited December 2023 in Legacy Windows

I have bought a new laptop Acer Aspire A317-53 which has Bluetooth installed. But it is among the hidden files and not connected to the computer - meaning I can't use it and so can't use my wireless bluetooth connected mouse, either.
I can't enable it through device manager.
Does anybody has any other suggestion?
If you would like to try to help me then please write your answer as clearly as at all possible. I am not a professional at computers in any sense :)

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,215 Trailblazer

    They shipped those systems with a couple of different cards. What does Device Manager say your WiFi card is? WiFi and Bluetooth are on the same physical card…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Meeps
    Meeps Member Posts: 2 New User

    Thanks a lot for trying to help me :)
    But now my Bluetooth has shown up and I can connect to it. It just won't recognise the mouse …

    It has some other suggestion for what I can connect to. Even my neighbour's Mac Book which is not good … So I have sort of given up for now. Sorry for wasting your time :)