Brand new Acer Nitro N50-640 black screening during windows 11 setup

sHOE_bOX
sHOE_bOX Member Posts: 4 New User
edited October 2023 in Nitro Gaming

Acer Nitro N50-640 Gaming PC - (Intel Core i5-12400F, 16GB, 1TB SSD, NVIDIA GeForce RTX 3060, Windows 11)

Arrived today, booted it up and starting going through the windows 11 set up. PC kept black screening, sometimes the PC would restart and the set up was back at step 1, sometimes it would return and I could continue the set up. When windows was set up the PC would reboot a minute or two after I logged in.

I called Acer customer support, they told me to do clean install of Windows (pressed Alt+F10 at boot, clicked through the options, PC spent a couple hours doing it's thing). The PC did not restart or have screen issues whilst reinstalling windows.

This seems to have helped, but not solved the problem. I'm able to use the PC for longer now but still get the black screen issue after 5- 10 minutes of normal use (using web browser, opening and closing files, installing steam).

- I have turned off the auto restart upon error, so now the screen will go black but the PC stays on. Occasionally the screen will come back on. Sometimes the monitor will go into power saver mode as if the cable has been disconnected, sometimes it doesn't.

- I uninstalled the nVidia driver, the pc started with the basic windows driver and the same issue occured

- Updated the nVidia driver and issue still occurs

- Have tried plugging the PC into different wall sockets but issue still occurs.

Can you please suggest some things I can try to get the machine to work? If you need further information please just let me know.

[Edited the thread to add issue detail]

Answers

  • Hello! Access the bios and leave the computer on the bios screen for some time and then check whether the display goes off or not. Enter the bios version as well.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • sHOE_bOX
    sHOE_bOX Member Posts: 4 New User
    edited October 2023

    Hey, thanks for helping out. Have left it on BIOS for about 30 mins which is way longer than it usually lasts.

    I've tried typing out the bios version a couple of times but it isn't

  • sHOE_bOX
    sHOE_bOX Member Posts: 4 New User

    Version R zero one - B zero

  • sHOE_bOX
    sHOE_bOX Member Posts: 4 New User

    Sorry, my comments aren't posting correctly and I'm not sure why. The above comment is my bios version, it wouldn't

  • Does the display blink in the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)