[SF114-32] Upgraded BIOS and now will not boot, nor can I access the BIOS screen

PithyProlix
PithyProlix Member Posts: 48 Die Hard WiFi Icon

Model Number: SF114-32 Part Number: NX.GXGAA.002

I was trying to install an SSD and it was not recognized so I updated the BIOS from 1.03 to the latest version, 1.15. It will not boot now and I cannot access the BIOS screen (using F2). If I hold down the power button for a while the splash screen with the green "acer" and spinning cursor comes up for a few seconds, goes blank, and then nothing.

The BIOS upgrade was performed correctly. This should never happen and I really, really hope this can be resolved.

Please help!

Best Answer

  • billsey
    billsey ACE Posts: 34,624 Trailblazer
    Answer ✓

    Yes, that ought to work, though your EFI partition is double the usual size of 100MB.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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Answers

  • Puraw
    Puraw ACE, Member Posts: 14,054 Trailblazer

    That is a 3-year jump that you made with your BIOS update, did you update the Intel VGA driver first as stated in the 5 previous BIOS versions. You should still be on Windows 10. I don't recommend that you try to roll back your BIOS with a USB drive, instead you should bring your laptop to Acer Services in your country and ask to reset the system to factory default, update drivers and BIOS and reinstall OEM Windows10 if needed. They can also install that SSD in the PCIe slot if it is compatible with the system.

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    Thank you very much for the reply.

    I believe the VGA driver is current - I tried to keep drivers current. I also updated drivers through Windows Update a few days ago.

    Are you saying I should not update to Windows 11? (One of the reasons I wanted to install a larger SSD is so I could update to Win11)

    I live about 3 hours from the nearest Acer service center. Do you think it would be a bad idea to try to roll back the BIOS myself? And, if that doesn't work, then take it to the Acer service center?

    I made a recovery USB drive before I tried to update the BIOS. If I do take it to the Acer service center would it be better to install Win10 from my recovery USB drive?

    Do you know the specs for compatible SSDs, please? I now think maybe the NVMe drive I got is not compatible…

  • Try disconnecting the new ssd as well as the hard drive. Then turn on the computer and try to access the bios. If you can access the bios, press f9 and then f10.

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  • billsey
    billsey ACE Posts: 34,624 Trailblazer

    Acer hasn't provided Windows 11 drivers for the SF114-32 models. The CPUs in your system are Gemini Lake, which are based on the 6th gen Skylake cores. That means it's likely not compatible with Windows 11, which requires 8th gen or newer.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Puraw
    Puraw ACE, Member Posts: 14,054 Trailblazer
    edited September 2023

    I don't think NVMe is the problem but Acer recommends maximum 256GB and W11 drivers are not yet available on the Acer Support site. Your model has a single M.2 PCIe/SATA slot. The MAX SSD capacity tested confirmed working as 256GB

    You may be able to upgrade to Windows11 but I would wait till Windows10 offers that W11 upgrade. Check if your Intel VGA driver has that latest version on Acer Support. You cannot roll back Acer BIOS, if you are unable to boot to this BIOS version after you removed the new SSD you should go to Acer Services, they will reset the BIOS and reinstall Windows 10. If you can boot with a USB flash drive you can also try to restore the W10 backup from an external USB drive.

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    Thanks for the suggestion but no change in behavior - I still could not access the bios. (There is no hard drive, by the way.)

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    I don't actually want to upgrade to Windows11 but Windows Update keeps trying to download the upgrade, pestering me to upgrade, and I cannot figure out how to turn that off.

    I don't think I can open enough space on the current boot drive to do the upgrade. When my system was working and it had my old SSD in it I didn't see the SSD as a bootable device in the bios. Can the SSD be configured as the boot drive?

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    Windows Update was frequently pestering me to update to Windows11, as well as trying to download the update (over and over again…). Shouldn't that indicate that the system is Win11 compatible?

  • Puraw
    Puraw ACE, Member Posts: 14,054 Trailblazer

    Not if Acer does not have W11 drivers/BIOS. You may be able to block the W11 upgrade by editing the registry, this method is suggested in Elevenforum so it should work: In Regedit click on Computer type \ and paste in the address bar HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\ or navigate to that key, create a new DWORD (32-bit) Value named TargetReleaseVersion
    Double-click on TargetReleaseVersion, and change the Value_data to 1.
    https://www.majorgeeks.com/content/page/block_windows_11.html

    I haven't tried this so no idea if it works. If it does not stop the update prompt just delete the value TargetReleaseVersion.
    This will work but you may have to repeat it monthly: View optional updates and hide the Windows11 upgrade.

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon
    edited September 2023

    First of all, thank you very much to all those who have offered assistance thus far!

    Progress, I think.

    I tried the Fn+Esc BIOS recovery process with a USB drive referenced elsewhere on this site. I did it with v1.15 BIOS.

    I waited a few minutes and powered the system up and got this sequence of screens:

    I then clicked 'Restart' and it rebooted to a blank screen, which didn't change. I powered down and powered back up and was able to get into the BIOS (which now shows v1.15). I pressed F9 to restore to defaults, saved, and exited. It booted to this screen:

    'Continue' does not work - it boots to a blank screen. I clicked 'Troubleshoot' and it goes to this screen:

    I clicked 'Advanced options' and it goes to this screen:

    'See more recovery options' has one option, System Image Recovery. I don't have an image and I don't know if I have a recent restore point on the PC but I did create a recovery USB prior to my system getting messed up.

    Suggestions on how to proceed, please?

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    Thank you. I may have tried this before - can't remember - but I will try it when I get the system going again. It's really annoying and worst thing is that the update download consumes a lot of disk space.

    Windows Update says the system is Win11 compatible and I would have hoped that Windows Update is smart enough to know about the availability of necessary drivers.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited September 2023
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • billsey
    billsey ACE Posts: 34,624 Trailblazer

    Go to the command prompt shown in your last picture. From there run diskpart and then these commands:

    list disk

    sel disk # (where # is the number in the previous list for your main disk)

    list part

    list vol

    And show us the results.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    After installing Windows 10 from my USB recovery (and a few snafus along the way) my system is working now. Also, I was able to install it to the SSD (I reinstalled my old, 256GB drive) and make it the boot drive, so that solves problems with running out of space on the boot drive (some software I use requires installation on the c: drive). Thanks to all for the assistance.

    There is one issue that I think is minor but it would be nice to be able to address. On boot a light blue screen comes up, asking for which Windows 10 installation to boot to, with it going to the default after 2 seconds. It shows one installation on "vol 2" (the default) and two on "vol 5". I want one installation and I'd prefer that that screen not appear. Any suggestions, please?

    Regarding the obnoxious Windows 11 upgrade pestering: on my last reboot it showed these two screens, which it had never done before. They imply that I will no longer pestered if I deny the upgrade, so hopefully that will work.

  • billsey
    billsey ACE Posts: 34,624 Trailblazer

    Show us a picture of the partitions on the drives, using Disk Management from within Windows. You have two different partitions that tell the system they are bootable.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon
    edited September 2023
  • billsey
    billsey ACE Posts: 34,624 Trailblazer

    OK, a big part of your problem is that you are now configured to require both drives to be connected in order to boot. The original 64GB drive is your boot drive with the EFI partition, plus a recovery partition and an empty data partition that used to be your system volume. The new 256GB drive is all configured as the system partition. Things work much better if the EFI and Recovery are both on the same drive as your System. My guess is you had created a full drive partition on the new drive at some point and then asked the installer to put Windows on that partition. You should have left the drive with all unallocated space instead, so the installer would have created EFI and recovery partitions as well as the system.

    At this point, since you are running with just a vanilla Windows installation, I'd redo the install and wipe all existing partitions off the larger drive, then tell the installer to do the correct step. That should give you two drives with three partitions each, and once booted on the new drive you will be able to wipe all three partitions off the old drive and create one data partition on it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon
    edited September 2023

    [deleted this comment]

  • PithyProlix
    PithyProlix Member Posts: 48 Die Hard WiFi Icon

    I finally got around to trying to fix this. When I reinstalled it put the recovery partition on the boot drive but put the EFI partition on the non-boot drive, which is the built-in drive. I used diskpart from the command line to create an EFI partition on the boot drive.

    So, here's what I've got, shown in both Windows Disk Management and AOMEI Partition Assistant. Does this look OK, please?

    (Even though I just installed Windows a lot of space is consumed on the C: drive because it kept a copy of the old installation in C:\Windows.old, btw.)