Acer E-12 EI322QUR monitor arm I can’t figure out how to get it on or a specific adapter to buy.

AMSmokes
AMSmokes Member Posts: 3 New User
edited August 2023 in Monitors

I recently bought an Acer E-12 Nitro from Sam’s club, I purchased a 32 inch monitor arm for it, as it is a 31.5in monitor, I can’t figure out how to get it on or a specific adapter to buy. Anyone got some knowledge?

[Edited the thread to add issue  detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,343 Pathfinder
    edited August 2023

    @AMSmokes

    Can you provide the full model name.

    I guess it should start with EI

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  • AMSmokes
    AMSmokes Member Posts: 3 New User

    @Jack22 yea, E12 series-EI322QUR monitor

  • billsey
    billsey ACE Posts: 35,816 Trailblazer

    There should be more letters after the EI322QUR, starting with either a P or S. There should be a set of screw holes on the back for a VESA mount, likely either 75mmx75mm or 100mmx100mm.

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  • AMSmokes
    AMSmokes Member Posts: 3 New User
    edited September 2023

    @billsey i think it is Pbmiippx I have looked, there could be screw holes but if so they don’t work with the 32” arm I purchased, it is a 75x75 100x100

  • billsey
    billsey ACE Posts: 35,816 Trailblazer

    Here's a snippet from the user manual:

    It looks like there should have been four standoffs in the box that allow attaching the VESA mount.

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  • Athon
    Athon Member Posts: 1 New User

    I have the same problem. I am unable to attach it to my monitor arm

  • billsey
    billsey ACE Posts: 35,816 Trailblazer

    Do you have the standoffs installed?

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  • Jube2514
    Jube2514 Member Posts: 1 New User
    edited March 26

    ORIGINAL TEXT :

    Bonjour, J'ai le même problème! Aucunes entretoises dans la boîte fourni chez Bestbuy. Ni bestbuy, ni bureau en gros ne possède ce type de pièce. Alors OÙ puis-je les obtenir???Aucuns des adapteur 75x75 vivo acheter ne fonctionne sur cet écran dans l'actuel et personne chez Acer n'offre de solution à notre problème (je ne suis pas la seule dans mon équipe). Merci de bien vouloir prendre le souci de cette question à coeur et présenter DES SOLUTIONS & LIENS D'ACHAT à cet effet.

    TRANSLATION :

    Hello, I have the same problem! There are no spacers in the box provided by Bestbuy. Neither Bestbuy nor Staples has this type of part. So WHERE can I get them??? None of the 75x75 vivo adapters I buy work on this screen in the current one and no one at Acer offers a solution to our problem (I am not the only one in my team). Thank you for taking this issue to heart and providing SOLUTIONS & PURCHASE LINKS for this purpose.

    [The message was translated using Google Translation]

  • billsey
    billsey ACE Posts: 35,816 Trailblazer

    You should be able to find the standoffs in most hardware stores or online. 35mm in length, to bring the screw holes out for the VESA mount to fit.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.