My CB311-9H will not come on When I got back and went to turn it on (nothing) black screen.

2

Answers

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    I’ll wait for you to tell me what you want me to do next

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    If the light is still out, do NOT try to turn it on yet. Plug in the charger. Do any lights turn on? What color are they?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    plugged in the charger and blue light came blinking approximately every 2.5 seconds

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    edited June 2023

    Does it stop blinking and go out if you unplug charger?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    No it stayed on blinking.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    I shut it down and took it on a trip with me but didn’t use it.

    Was it plugged in when you shut it down before you took it on a trip but didn't use it?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Not positive but I think it was plugged in when I shut it down.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    The most likely cause it the battery's own internal charge regulator. Some but not all laptops will act normally with the battery disconnected. So as a test, what happens when you temporarily disconnect the battery from the mainboard, put the bottom cover back on, and plug in the charger? Don't try to turn it on yet. Does the light remain off or is it still blinking with the battery disconnected from the mainboard?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Ok I unplugged the charger and blue light kept blinking then I unplugged the battery and light went out. I plugged the charger in and a orange light came on doing the same thing (blinking approximately every 2.5 seconds.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    What happens when you short press the power button to try to turn the machine on?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Nothing Nothing

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    I said it was an orange light but I was mistaken it’s red.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    How old was the battery pack?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    I purchased the Chromebook new in February but it is a 3 year old model. So you have to figure it setting on shelf for that long.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    I purchased the Chromebook new in February

    This machine should still be under warranty. Go to this link. Choose your country. Click support link at top of country page. Enter machine's serial number id (SNID). Use the chatline or phone number provided to see if they'll send you a new one.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Yes, in most, if not all, locales warranty starts when you purchase, not when it's shipped to the store.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Thanks billsey I’ve been struggling with acers proof of purchase page for a few days now. I’ve been trying to submit all the info before the page either locks up or it resets itself. I switched to my wife’s iPad and got it sent. Waiting for response. I will tell you all that I went ahead and purchased and installed a new battery. That was not my problem. It done the same thing. Blue light blinking approximately every 2.5 seconds.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    I’ve been trying to submit all the info before the page either locks up or it resets itself. . I switched to my wife’s iPad and got it sent

    What machine were you using to try to submit this info since you said the ChromeBook won't turn on?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    First I was trying my iPhone and wouldn’t work the second I tried was my iPad. It worked fine on my wife’s iPad which is a 2022 model.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    Waiting for response

    How long have you waited now?

    Jack E/NJ