My CB311-9H will not come on When I got back and went to turn it on (nothing) black screen.

Mowen
Mowen Member Posts: 27

Tinkerer

edited June 2023 in Chromebooks

I shut it down and took it on a trip with me but didn’t use it. When I got back and went to turn it on (nothing) black screen. Thinking maybe the battery was ran down and noticed the blue light next to the charging port would blink off approximately every 2.5 seconds. Charging cord is good. I seen where I could press the esc + refresh + power to put it in Recovery mode. No such luck.

[Edited the thread to add issue detail]

«13

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    If battery charge LED on the left side doesn't turn steady green after 24 hrs plugged, the battery pack probably needs to be replaced.

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Thank you JackE. It has been charging for approximately 4 days now. With or without being plugged in blinking light doesn’t change. I do not see any information speaking of blue light blinking.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Does the blinking light go out if you press and hold the power button for about 5 seconds?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    No nothing changes the pattern (blue Iight on blinks off approximately every 2.5 seconds)

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Then the indication is the battery has failed. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Thanks. I’m guessing that’s my next step. Taking the battery out and having it tested then get a new one.

  • Mortgages
    Mortgages Member Posts: 1 New User

    Is there a battery in the laptop itself or is it the charging chord. I have same issue. Tried all troubleshooting and nothing works. When I plug my charger into device it blinks red then nothing. Is this the charger itself or a battery somewhere else?

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    With the CB311-9H series the charger is a USB-C type, 45W. With the laptop powered off it will charge even with a 3A phone charger (they are at 5V@3A so much less than 45W, so will charge only when the laptop is off). If you have access to another 45W USB-C charger then you can verify if your charger is good or not by simply charging the laptop with a different charger. If the charger is good and the battery is bad it's more of a task to diagnose.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    No nothing changes the pattern (blue Iight on blinks off approximately every 2.5 seconds)

    Can you find two LEDs? One blinking. And one that's unlit.

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    That’s correct JackE and no I see only one (1) LED. I took the charger to Best Buy and the technician plug my charger into a laptop and it’s showing my charger is working.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    I see only one (1) LED.

    Does it still blink even after charger is unplugged?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Yes. It’s been setting now for nine (9) days now. Still blinking.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Does the LED blinking stop and go dark when you press and hold the power button for about 10 seconds?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    No. Everything I’ve been told to try has made no difference. Even when I’m trying it nor after.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Please let me ask only one question at a time. Then answer 'yes' or 'no'.

    Question 1. With the laptop unplugged from the charger, is the LED still blinking?

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Yes LED still blinks.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    It seems to be stuck in sleep mode. The power button contacts might be dirty or slightly corroded due to humidity. Try this.

    Rapidly tap the power button a few dozen times to help clean the contacts. Then firmly press & hold the power button for about 30 seconds or till the blinking stops. If it doesn't stop blinking, we'll have to physically disconnect the battery pack connector from the mainboard.

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Done that three (3) different times but didn’t change anything. While I was tapping the power button the blue LED light still continued to blink.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    12 screws & bottom cover must be removed to temporarily disconnect & reset the battery. Do you want to try to do this yourself.

    Jack E/NJ

  • Mowen
    Mowen Member Posts: 27

    Tinkerer

    Ok took bottom cover off and unhooked battery. Waited approximately 20 minutes then plugged it back in but the light is out.