How do I fix my C24-963 series screen turning black randomly and screen shaking/vibrating?

jaleh
jaleh Member Posts: 2 New User

I have had this PC since December 2021, and this problem started maybe around a year ago. All of a sudden, the screen would vibrate and turn black with any audio open still playing in the background, but nothing would fix it besides shutting down the computer. I thought it was a problem with the outlets in my house, so I got an extension cord type thing and stopped plugging in headphones. This helped massively, but since yesterday, the screen is turning black again and I have to shut it down and open everything back up once my computer starts again. I am on windows 11, and my warranty ended in 2022. Can someone please help? I've only seen one other post surrounding this issue on the same PC but no answers.

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