ELAN 12C FILTER DRIVER POINTER DISAPPEARS.

DonPapotti · June 2023

Hello, good morning, I have searched for driver updates and it continues to fail, I have tried going back to the previous drivers and it continues to fail. I always update windows 11 and it keeps failing. I have also downloaded the 2 drivers from the Acer page for my notebook model and it keeps failing. I did a hard drive check and malware scan and it keeps failing. Any solution? Thanks

In fact it appears with a warning symbol.

WhatsApp Image 2023-06-01 at 10.20.21.jpg

brummyfan2 · June 2023

Hi,

Could you please post the full model name of the laptop, like AN5xx-xx, in the meantime, go to BIOS screen and move to Main tab, check whether you have option to change Touchpad mode, if it's in Basic mode switch to I2C mode.

Puraw · June 2023

ELAN 12C FILTER DRIVER POINTER DISAPPEARS.

DonPapotti

Jun 1, 2023

Hello, good morning, I have searched for driver updates and it continues to fail, I have tried going back to the previous drivers and it continues to fail. I always update windows 11 and it keeps failing. I have also downloaded the 2 drivers from the Acer page for my notebook model and it keeps failing. I did a hard drive check and malware scan and it keeps failing. Any solution? Thanks
In fact it appears with a warning symbol.
https://us.v-cdn.net/6029997/uploads/Q79CYI0U9I3Y/whatsapp-image-2023-06-01-at-10-20-21.jpg

Get an external USB mouse and plug it in, test if it works. Go to Device Manager and uninstall that Elan12C driver but also these 2 drivers:

Reboot and Windows11 will reinstall the touchpad drivers. Turn on Touchpad in Windows11

DonPapotti · June 2023

brummyfan2

Jun 1, 2023

Hi,
Could you please post the full model name of the laptop, like AN5xx-xx, in the meantime, go to BIOS screen and move to Main tab, check whether you have option to change Touchpad mode, if it's in Basic mode switch to I2C mode.

Mi model is LAPTOP-ALP425JH. This is mi BIOS:

WhatsApp Image 2023-06-03 at 16.55.04.jpg

I cant found touchpad mode. Where is it? thanks

DonPapotti · June 2023

when connecting an external usb mouse it still doesn't work unfortunately.

DonPapotti · June 2023

Puraw

Jun 2, 2023

https://community.acer.com/en/discussion/685998/elan-12c-filter-driver-pointer-disappears
Get an external USB mouse and plug it in, test if it works. Go to Device Manager and uninstall that Elan12C driver but also these 2 drivers:
https://us.v-cdn.net/6029997/uploads/SHPHCAB0OHDB/touchpad-drivers.png
Reboot and Windows11 will reinstall the touchpad drivers. Turn on Touchpad in Windows11
https://us.v-cdn.net/6029997/uploads/ZY2CYRJIUX4L/touchpad-screen.jpg
https://us.v-cdn.net/6029997/uploads/1KBARZTZ49CM/touchpad-gestures.jpg

Look for my model and two touchpad drivers appear. If I uninstall those two and download these two, is it correct or not? Thank you.

From this page:

Servicio y soporte | Sitio oficial de Acer | Acer México

brummyfan2 · June 2023

You need to download and install ELANTECH driver only, don't install Synaptics driver.

Puraw · June 2023

DonPapotti

Jun 3, 2023

https://community.acer.com/en/discussion/comment/1205723#Comment_1205723
Look for my model and two touchpad drivers appear. If I uninstall those two and download these two, is it correct or not? Thank you.
https://us.v-cdn.net/6029997/uploads/OUT3NGDSG78B/image.png
From this page:
https://www.acer.com/mx-es/support?search=14602040876;NX.HN2AL.01H;A515-54&filter=global_download

I wrote: "Reboot and Windows11 will reinstall the touchpad drivers". Don't install anything yourself. The reason I wrote to connect an USB mouse was to help you navigating after you delete the touchpad drivers as you will lose total control (not for fixing your touchpad issue).