ELAN 12C FILTER DRIVER POINTER DISAPPEARS.
Hello, good morning, I have searched for driver updates and it continues to fail, I have tried going back to the previous drivers and it continues to fail. I always update windows 11 and it keeps failing. I have also downloaded the 2 drivers from the Acer page for my notebook model and it keeps failing. I did a hard drive check and malware scan and it keeps failing. Any solution? Thanks
In fact it appears with a warning symbol.
Answers
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Hi,
Could you please post the full model name of the laptop, like AN5xx-xx, in the meantime, go to BIOS screen and move to Main tab, check whether you have option to change Touchpad mode, if it's in Basic mode switch to I2C mode.
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Get an external USB mouse and plug it in, test if it works. Go to Device Manager and uninstall that Elan12C driver but also these 2 drivers:
Reboot and Windows11 will reinstall the touchpad drivers. Turn on Touchpad in Windows11
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Mi model is LAPTOP-ALP425JH. This is mi BIOS:
I cant found touchpad mode. Where is it? thanks
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when connecting an external usb mouse it still doesn't work unfortunately.
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Look for my model and two touchpad drivers appear. If I uninstall those two and download these two, is it correct or not? Thank you.
From this page:
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You need to download and install ELANTECH driver only, don't install Synaptics driver.
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I wrote: "Reboot and Windows11 will reinstall the touchpad drivers". Don't install anything yourself. The reason I wrote to connect an USB mouse was to help you navigating after you delete the touchpad drivers as you will lose total control (not for fixing your touchpad issue).
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The cursor disappeared again!
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someone?? :(
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