Nitro 5 AN515-52 Game freezes and crash on charging

HansUser
HansUser Member Posts: 4 New User
edited May 2023 in Nitro Gaming

Hello, I'm having trouble with my Acer. Whenever I play any games in my laptop while charging the game stuck on title screen, after that it freezes and crash. I've been having this issue since yesterday, I was playing Genshin Impact then suddenly the display just freezes but I can hear the sound, after a little while it became not responding. I tried playing other games like Destiny 2, Resident Evil 4 and Monster Hunter World and are having the same issue. I also have tried reinstalling/update GPU drivers, done a clean up, using DDU to clean install the drivers, change the power plan and it still crashes. I tried playing without charging the laptop and everything works normally, just a drop in fps but no issue at all. Any ideas on what is happening? Is the charger at fault?

Win 10
Nitro 5 AN515-52
NVIDIA GTX1050
16GB RAM


[Edited the thread to add model name]

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