acer Predator PH315-55 Black screen issue in all browsers

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Answers

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon
  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @egydiocoelho is Acer working on a fix or not ?

    if it isnt a common issue then it is a hardware issue in my side right?

  • I'm not sure. Version 1.10 is the latest available on the Acer website. Does the same problem occur when reinstalling windows, pressing alt+f10?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    yes sir @egydiocoelho do they offer replacement for this kind of issue i have been facing this kind issue

  • So you asked to exchange the notebook for another one?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    No @egydiocoelho im not returning the problem was in the intel driver that acer installed in my laptop

    after getting a windows update on the new intel driver now im not facing any issues like black screen or stuff all along it was a buggy intel driver that caused the issue and for straight 5 months i had the issue and acer didnt care to update the driver couldnt find any latest version in support page for my laptop also . But when i went to optional updates and updated the intel driver update that was showed there everything got fixed.

    ACER is careless with the drivers

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @egydiocoelho one more thing i can update the nvidia drivers right ? since the drivers in the support page is very old and i feel like i need to get update to get better performance in gaming

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    should i update or not my nvidia drivers @egydiocoelho ?

    @Puraw @brummyfan2

  • ohwdsea007
    ohwdsea007 Member Posts: 1 New User

    I believe! My genius for the year!!

    New windows Seattle

  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon
    This discussion was created from comments split from: How do i reset may predator helios 300 into factory/ out of box condition?.
  • Yes! You can update drivers through the nvidia website.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Muhil
    Muhil Member Posts: 516 Skilled Practitioner WiFi Icon

    @egydiocoelho can i stay in the latest oem version of the driver that laptop manufacturer provided that is the Feb 2023 version and be good without any issues and not updating the drivers from nvidia website and making my device generic one