acer Predator PH315-55 Black screen issue in all browsers

Muhil

In all the browsers i tried im getting black screen (chrome , edge , firefox , brave)

I dont know why i have updated my graphics drivers from acer support and still im getting the error

I even used ddu to clean uninstall and install nvidia graphics still the same issue

If anyone having the same issue and fixed it please reply

My laptop is acer predator helios 300 (2022) version

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/683477/black-screen-issue-in-all-browsers

Have you tried to disable hardware acceleration?

William_mk2

@Muhil

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
 
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
 
It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try windows x 
go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 
 
It should work fine.. 

William_mk2

@@Muhil

I understand you say "I even used ddu to clean uninstall and install nvidia graphics still the same issue"

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

Muhil

I did factory reset too once and setted up windows without internet could that be an issue or smth?

Muhil

William_mk2

Muhil

@William_mk2

Puraw

https://community.acer.com/en/discussion/comment/1195376#Comment_1195376

Have you tried to disable hardware acceleration?

William_mk2

@Muhil

Please try the factory reset - keep my files, remove everything - just remove my files, fully clean the drive one by one and check it and let us know the update.

Muhil

@William_mk2 if i do reset with keeping my files will the drivers be installed like it was when it came out of the box

Muhil

@Puraw YEs i have tried it but it reduces the speed of the browser

Muhil

The problem is can make black screen to occur manually by opening many youtube tabs , this sometimes causes issues and sometime doestnt . That too sometimes even if i have two tabs only open black screen issue occurs only on the brrowser window. I dont how im goiing show it to a technician

@William_mk2

Muhil

I have again dine the factory reset and its the same happening again better than contact acer support.

Muhil

@William_mk2 i have done the factory reset too and its still the same

William_mk2

@Muhil

Did you try the factory reset steps using usb ?

I understand you say "The problem is can make black screen to occur manually by opening many youtube tabs , this sometimes causes issues and sometime doestnt . That too sometimes even if i have two tabs only open black screen issue occurs only on the brrowser window"

I understand it is the issue which is happening inside browser.

Kindly go through the steps from the link given below

https://www.guidingtech.com/fix-microsoft-edge-black-screen-issues-on-windows-10/

Muhil

No i didnt try factory resetting using usb

Puraw

https://community.acer.com/en/discussion/comment/1195482#Comment_1195482

But did that fix the Black Screen issue in your browsers?

Muhil

can acer service center provide fresh installation of os and drivers if i give to them like how i got when i unboxed. Can they flash the whole system

Muhil

@William_mk2 its long process i better give to service center

My question was if service center can flash the recovery media of laptop ?

Muhil

I once installed corrupted nvidia that was not downloaded properly from that time and after i have done factory reset multiple times still same

I think recovery partition is corrupt but if i gove chkdsk command its not detecting any issues does the command check all drives and not the recovery ?

William_mk2

@Muhil

Try to order the recovery stick which is designed for your computer from Acer store.

Please visit the website - support.acer.com - chose your country - click on shop.   Alternatively,  on the top right corner you can find the phone no to contact Acer store.