Turned on Screen Remains Dark (Acer Predator XB253QGPbmiiprzx)

benjoe80
benjoe80 Member Posts: 4 New User

Hi all,

I recently purchased two Acer Predator XB253QGPbmiiprzx 25" full HD gaming monitor (purchase date 21/03/2023). One of the two - the secondary display - suddenly stopped working today. The LED light indicates that it recevies power and it is on, but the screen remains dark / black (see attached image). I restarted the PC, turned the screen off and on numerous times - no results. Checked and re-installed the latest graphic card driver (just to be sure) - no results. Checked the other available ports on the graphic card - no results. Swapped the DP cable to an HDMI - no results. Connected the faulty screen to my laptop via HDMI cable - no results.

Product's Part Number: UM.KX3EE.P12

Any idea what might be the issue?

I contacted Acer Support and currently awaiting their response.

benjoe80

Answers