What to do with Acer 721T Chromebooks with number key issues

sgaxio
sgaxio Member Posts: 4 New User
edited April 2023 in Chromebooks

I am sitting next to a pile of Acer 721T Chromebooks where some of the number keys do not work. Furthermore, the back corner screws come loose and break so the hinge doesn't work well. What is a fix for all of these devices. I have had to replace 45 in the last 4 months.

[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    Sounds like those who are using them need instructions on how to less-vigorously bang the keys and more-gently open/close the lid. These chromebook are of consumer-grade plastic construction, not commercial ruggedized units with metal cases. Sorry, sounds like physical damage that might not be covered even if still under warranty. We're Acer users on these forums, not Acer employees or customer service reps who can help you out on this except to suggest sending a personal message to one of the Acer moderators to see if they can advise you on this. Hover over the avatars near the start of the 'who's online' box below till you find one beginning with Acer- for example Acer-Ingrid. Then click on the avatar to send a personal message.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    edited April 2023

    Contact your support people from Acer about the issue with the keyboard. I believe they have been doing some extended warranty with the keyboards on a case by case basis. Not much that can be done about the hinges pulling loose, as Jack suggests that's due to the user opening and closing them abruptly or via a twist and the screws just pull loose. Short of a case replacement the fix is to rebuild the screw mounts with epoxy and that's a hassle for multiple machines.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • sgaxio
    sgaxio Member Posts: 4 New User

    Thank you. That seems like the best course of action.

  • sgaxio
    sgaxio Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1193151#Comment_1193151

    Thank you for your input. You are mistaken. These are not mishandled devices. There is a know issue with which many people have had problems. I was hoping someone on this forum had a fix for the issue. Resetting the keyboard ribbon works for a short time. But it is not a long term fix.

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    I still suggest sending a personal message to one of the Acer moderators to see if they can advise you on this. Hover over the avatars near the start of the 'who's online' box below till you find one beginning with Acer- for example Acer-Ingrid. Then click on the avatar to send a personal message.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    From what I understand the fixes they've been doing at the service centers have involved keyboard replacements…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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