Acer nitro 5 AN15-56 wireless code 10 the wireless adapter has suddenly become disabled

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Answers

  • Puraw
    Puraw ACE, Member Posts: 13,408 Trailblazer

    Did you try to use your new WIFI card in a public area with Internet WIFI Broadband services (Mall or Starbucks, etc.), it may be your home router causing these WIFI problems?

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @sam0056

    Try this method..

    On a different working computer. 

    Go to the website 
    https://www.microsoft.com/en-in/software-download/windows10
    Below the info Create Windows 10 installation media
    click on download tool now.. 
    It will download the windows media creation tool  - click on media creation file on the lower left corner.
    Insert a blank 8 gb flash drive 
    it will download and install the windows 10 on the blank flash drive..  Kindly use atleast a 8 gb usb flash drive to download windows 10

    Now insert the flash drive on the broken computer

    Tap f2 for laptop and del for desktop while turning on the computer
    It will go to bios
    Go to main
    change the f12 boot menu to enabled
    Go to boot tab or boot options tab
    change the settings
    Boot mode: UEFI
    Secure boot : Enabled
    F10 - Save the changes
    Try f12 while turning on the computer.
    It will go to boot menu
    chose the usb

    Boot it using flash drive..
    click on install
    chose custom
    on where do you want to install windows screen - remove all the partitions
    It will become like one single unallocated space  
    There is no need to format it.. 
    chose the unallocated space 
    click on next 
    It will install the operating system. 

    Now try the inbuilt wifi card and then try the new external wifi card.

    Click on "Like" if you find my answer useful 

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  • matheu6
    matheu6 Member Posts: 2 New User

    Had the exact same problem on an acer aspire 5, tried every single tutorial on the internet, none of them worked. The funny part is that it came with Linux and it was working fine on it, once I installed windows (I tried both 10 and 11) none them worked. Go figure...

    Also it's with mentioninting that I had a completely different adapter, it was an Intel one, which makes me think that it might not be hardware.

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Running latest bios from Acer nitro

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon
    edited April 2023

    Bios is up to date that's one of the things I did early on.

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Already done

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    The killer wireless in question is also by Intel I've been reading across many forums now that so many people have reported this issue but Intel are not dealing with it. Now I have purchased a 5ghz tp link single since this thing is driving me crazy.

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    There's no point in doing that since my phone and Android tv box are connected to the same router and working fine.

  • Puraw
    Puraw ACE, Member Posts: 13,408 Trailblazer

    The point is that you will know that your hardware, and network drivers/software is working if you can connect to a public broadband. All you have to do then is check your WIFI protocol with your home router.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @sam0056

    I understand you say "The funny part is that it came with Linux and it was working fine on it, once I installed windows (I tried both 10 and 11) none them worked. Go figure..."

    Since it is working fine on linux , it is not the issue with your computer. It might be a software issue on your computer. Try using the computer with different isp in a different place, different external cards and check. Try to run the windows update and check.

    It looks like a driver related software issue.

    Try windows + x

    Go to device manager

    expand network adapter

    Right click on driver - click on update

    chose the 2nd option - browse my computer - click on 2nd option Let me pick on the new window

    It will show you multiple drivers on the list . Chose the first driver - click on next

    It will install the driver - click on close

    Now restart the computer and check. Try the same with all drivers on the list one by one and check. One of the drivers listed might work.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    Ive also done this and clicked one by one like you say on every single driver still no dice. I have now bought a usb wireless dongle its the only soloution i can see. This is a serious probelm with some Intel driver conflict and sooner or later others will experience it so hopefully this thread can be reffered back to.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @sam0056

    I think usb wireless dongle will help you to use the wireless internet as i feel it is the issue with the software wireless driver. Try windows update and check.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon

    so today after uninstalling device and rebooting its working again untill it goes off again. I give it about a day or 2 at most. Wish i could get to the bottom of this.

  • sam0056
    sam0056 Member Posts: 33 Die Hard WiFi Icon
    Answer ✓

    Ok new and final update i have finally found the problem and it is for certain fixed this time. One of my usb ports is damaged physically a few weeks ago while removing the mouse after gaming something came loose and a blue piece of plastic fell out of the right hand side usb port when i tried to insert the mouse in again i bent one of the metal pins inside rendering the port totally useless. A few weeks on now to current time when i started experienceing the wireless code 10 issue and aftger trying all the things outlined in the posts above and even installing new hardware i was still at square one. Then the other night i had a moment of clarity while looking down all the devices in dev manager and i noticed (unkown usb device port reset failed) I knew instantly this refered to the damaged port and it was throwing this error. Upon disabling the named port and rebooting the wireless started working properly and has not gone into code 10 ever since. I dont know how a Usb port being damaged affects the wireless card but this has solved the issue.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Trying to do my best here - Your happy Predator owner =)!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    @XdxD thanks for sharing, I'm glad.

    All the best.

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