Predator Triton PT315-53- Battery stopping when fans kick in

JordanLB37
JordanLB37 Member Posts: 6

Tinkerer

edited April 2023 in Predator Laptops

Hi all,

I've spent the last 8 months trying to fix this issue with Currys/PC World (UK) and I still have a laptop that won't consistently charge…

I purchased a brand new Triton 300 in January 2022. At the end of June 2022, the laptop charger sparked and cut off the electrics in my house. The laptop then wouldn't charge at all.

I reached out to Currys/PC World, who took months to supply a replacement, saying they didn't have access to the charger for this specific laptop. I then received a replacement charger, but it only appears to charge until a game is loaded up. The moment the fans kick in on the laptop, a loud beep can be heard and the laptop stops charging. Currys have said they cannot reproduce the issue and therefore cannot fix it. I've can consistently reproduce it, every time I launch any game on the laptop (I have a video of this).

If anyone has any idea how to fix this, i'd be greatly appreciative. This process has been extremely exhausting so far.

Thanks!

Jordan

[Edited the content to add model name to the title]

Answers

  • Hello! What is the exact model? Example: AN515-51-75KZ. Have you tried disconnecting and reconnecting the motherboard's lithium battery?

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  • JordanLB37
    JordanLB37 Member Posts: 6

    Tinkerer

    Hii, as far as i know the full part number is - Acer Predator Triton 300 PT315-53 15.6" Gaming Laptop (NH.QDSEK.001)

    No i haven't tried anything inside of the laptop yet, as i didnt want to void any warranty between Currys/PC World.

  • Puraw
    Puraw ACE, Member Posts: 14,579 Trailblazer

    This is a HD charger that may blow a light house fuse (start surge).

    I found a replacement power adapter on e-bay possibly compatible with your model:

    There are adapters on several India and Philippines mail order sites specific for your laptop but they may not ship to the U.K.

  • It would be interesting if you send a photo of this power adapter, showing the current, voltage and power.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • JordanLB37
    JordanLB37 Member Posts: 6

    Tinkerer

    Here's a photo of the power adapter that Currys/PC World provided as a replacement for me

  • It is a power adapter compatible with your machine. Can you tell me the bios version too? Does the battery charge when the computer is off?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JordanLB37
    JordanLB37 Member Posts: 6

    Tinkerer

    So the BIOS version is Insyde Corp. V1.14 25/10/2022.

    The battery charges perfectly when the laptop is switched off, and for the most part, charges fine when running the internet and lower power apps. The issue crops up when anything more powerful is ran - the fans boot up and the charge stops, with the laptop emitting a loud beeping sound.

  • Have you tried uninstalling the ac adapter and battery drivers from device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JordanLB37
    JordanLB37 Member Posts: 6

    Tinkerer

  • Is the acer care center limiting battery charge to 80%?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • I would try disconnecting and reconnecting the lithium battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)