Why is my Nitro 5 doing this? My pc is just flashing its screen

silverdevil
silverdevil Member Posts: 6 New User
edited March 2023 in Nitro Gaming

My nitro 5 is running windows 11 but with a windows 10 taskbar but that's never been an issue. My pc is just flashing its screen and you can move the mouse but nothing happens.. none of my apps are showing or anything on the desktop, I haven't been turning it off and just put it in the sleep mode. I've tried restarting it and unplugging external monitors and the keyboard and mouses. I did notice there was an error code when i came home today but i didn't get a picture of it. Ever since that no matter what I try it keeps doing this.

[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    What is full Nitro 5 model number? For example, AN515-44? AN515-51?

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 14,021 Trailblazer

    Hi @silverdevil

    Use your recovery USB flash drive to restore the system to an earlier point or "Reset this PC" (Advanced Menu WindowsRE).

    If you never made a recovery USB drive try to borrow one from a friend who has also W11.

  • anawilliam850
    anawilliam850 Member Posts: 56 Devotee WiFi Icon

    It sounds like there might be an issue with your Windows 11 installation. Here are a few troubleshooting steps you can try:

    1. Try booting your computer into Safe Mode. This will start Windows with a minimal set of drivers and services, which can help you determine if the issue is caused by a third-party app or driver. To boot into Safe Mode, press the F8 key repeatedly as your computer is starting up.
    2. Check for Windows updates. It's possible that there is a bug in Windows 11 that is causing the issue, and a software update might fix it. To check for updates, go to Settings > Update & Security > Windows Update.
    3. Check your display settings. It's possible that your display settings are causing the issue. Go to Settings > System > Display and make sure that your display settings are configured correctly.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @silverdevil

    Try to use the computer in safe mode with networking and check.

    Start the computer in safe mode 

    On the login screen - type a wrong password 
    you will see a power button on the upper right or lower right corner of the screen
    click power.   It will show you sleep shutdown and restart
    Press and hold the shift key on the lower left corner of keyboard and click on restart on the screen 
    Keep holding the shift key till you see chose an option, continue, troubleshoot screen
    It will show you chose an option , continue, troubleshoot.    Remove the finger from the shift key on the keyboard.
    click on troubleshoot - click on advanced options 
    chose startup setting - click on restart  ( you can even try system restore instead of clicking on startup settings. )
    press no 5 on the keyboard to chose safe mode with networking 
    You will get a login screen -  type the password - you will not get any error - It will login - it will show you all the icons 

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin or Terminal admin
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

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                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @silverdevil

    I undestand you also say "My pc is just flashing its screen and you can move the mouse but nothing happens."

    If it is a software issue try the following the steps..

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine.. 

    Click on "Like" if you find my answer useful 

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    Please click YES if I answered your question

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    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @silverdevil

    If it is still not working

    Try windows + r  - On the run window
    Type control

    It will go to control panel
    Click on User accounts
    Again click on User accounts
    Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings”
    Go to Family & other users
    Go to Other users
    Click on add someone else to this PC
    Click on “I don’t have this person’s sign in information
    Click on Add a user without a Microsoft account
    Type the user name and password
    Click on the user – change account type
    Change the Standard user to Administrator
    Click on ok
    Sign out and Sign in as new user
    You can even create a Microsoft account instead of local account.

    Sign out and Sign in as a new user and it should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @silverdevil

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★