Why is my Nitro 5 doing this? My pc is just flashing its screen

silverdevil

My nitro 5 is running windows 11 but with a windows 10 taskbar but that's never been an issue. My pc is just flashing its screen and you can move the mouse but nothing happens.. none of my apps are showing or anything on the desktop, I haven't been turning it off and just put it in the sleep mode. I've tried restarting it and unplugging external monitors and the keyboard and mouses. I did notice there was an error code when i came home today but i didn't get a picture of it. Ever since that no matter what I try it keeps doing this.

[Edited the thread to add issue detail]

JackE

What is full Nitro 5 model number? For example, AN515-44? AN515-51?

Puraw

Hi @silverdevil

Use your recovery USB flash drive to restore the system to an earlier point or "Reset this PC" (Advanced Menu WindowsRE).

If you never made a recovery USB drive try to borrow one from a friend who has also W11.

anawilliam850

It sounds like there might be an issue with your Windows 11 installation. Here are a few troubleshooting steps you can try:

1. Try booting your computer into Safe Mode. This will start Windows with a minimal set of drivers and services, which can help you determine if the issue is caused by a third-party app or driver. To boot into Safe Mode, press the F8 key repeatedly as your computer is starting up.
2. Check for Windows updates. It's possible that there is a bug in Windows 11 that is causing the issue, and a software update might fix it. To check for updates, go to Settings > Update & Security > Windows Update.
3. Check your display settings. It's possible that your display settings are causing the issue. Go to Settings > System > Display and make sure that your display settings are configured correctly.

William_mk2

@silverdevil

Try to use the computer in safe mode with networking and check.

Start the computer in safe mode 

On the login screen - type a wrong password 
you will see a power button on the upper right or lower right corner of the screen
click power.   It will show you sleep shutdown and restart
Press and hold the shift key on the lower left corner of keyboard and click on restart on the screen 
Keep holding the shift key till you see chose an option, continue, troubleshoot screen
It will show you chose an option , continue, troubleshoot.    Remove the finger from the shift key on the keyboard.
click on troubleshoot - click on advanced options 
chose startup setting - click on restart  ( you can even try system restore instead of clicking on startup settings. )
press no 5 on the keyboard to chose safe mode with networking 
You will get a login screen -  type the password - you will not get any error - It will login - it will show you all the icons 

Sometimes a simple system restore will fix the issue.. 

Try windows x
click on power shell admin or command prompt admin or Terminal admin
type rstrui
chose an earlier date on which your computer was working fine  
click on next, finish, yes
It will restore your computer to an earlier date 
if you get an message - system restore not completed - click on close 
It will show you all the icons..
Try and check whether it is working now ..

William_mk2

@silverdevil

I undestand you also say "My pc is just flashing its screen and you can move the mouse but nothing happens."

If it is a software issue try the following the steps..

Try windows x 
go to device manager 
expand display adapter
right click on display driver - uninstall 
Restart the computer 

It should work fine.. 

If it is still not working 
Uninstall the display adapter from device manager 
Don’t restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the display driver 

It should work fine.. 

William_mk2

@silverdevil

If it is still not working

Try windows + r  - On the run window
Type control

It will go to control panel
Click on User accounts
Again click on User accounts
Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings”
Go to Family & other users
Go to Other users
Click on add someone else to this PC
Click on “I don’t have this person’s sign in information
Click on Add a user without a Microsoft account
Type the user name and password
Click on the user – change account type
Change the Standard user to Administrator
Click on ok
Sign out and Sign in as new user
You can even create a Microsoft account instead of local account.

Sign out and Sign in as a new user and it should work fine

William_mk2

@silverdevil

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
It will reinstall windows. 

If the just remove my files is not working..

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.