BIOS "CRISIS" mode recovery on ACER N19Q8 - model A215-41-R752 (Aspire 5)

vladimir_1987 · April 2023

OK - I didn't heed the warnings about unnecessarily updating BIOS on my A215-41-R752 (Aspire 5) laptop. I tried to update from 1.08 to 2.00. I dutifully followed the instructions and the update appeared to complete successfully. However, when I turn on the power I just get a blank screen.

I've read that there's a "CRISIS" mode recovery process and I've tried to follow it. I downloaded a bios from the Product Support site and unzipped the file, then unzipped the application BIOS_200 to obtain its contents. There's a "Z8IR_multi.fd" which I take to be the BIOS file but I don't know what to do from there.

Thanks in advance.

[Edited the thread to add issue detail]

Emma_ · April 2023

Hello!!

@vladimir_1987

check given link:

Crisis Mode Bios for ACER apsire 4752

kangenmaster

Mar 16, 2016

So I have a problem, my Laptop is Hanging on the boot screen at 75%.

Windows upgraded to windows 10 then rolled back to 7 tried to restart and that's when the problem started.

DETAILS:

At the boot screen the laptop is unresponsive:
Pressing any of the F-Keys does nothing.
Pressing CTRL ALT DEL resets the laptop with the same problem.
the progress bar is stuck at 75%
No audiable beeps are heard on turn on.
The Bios shows the Phoenix logo in the bottom right corner

Methods of recovery tried:
I have used a 4gb usb pen and the CrisDisk program to make a recovery disk
I have used all the BIOS downloads available on the acer support website for my Laptop model
I have Formatted the Pen drive then using the CRISDISK I have create the dos disk, I then unplugged it andplugged it back in and runt he crisdisk again as advised I then moved my Bios to the pen drive and renamed it BIOS.WPH
I put the pen drive into the laptop with out a power plug or battery in, inserted the power while holding FN+ESC and powered on the laptop, the screen is black and the USB shows activity for 5 seconds then stops, the laptop does not restart. after 30 minutes manually restarting the laptop takes me back to the Frozen boot screen.

I have tried using the bios with its original downloaded name and changing it to BIOS.wph

Nothing is working! Am I naming the bios wrong? am I creating the disk incorrectly I am at a loose end

P;ease someone help me!

Acer Aspire ES1-511, Crisis Recovery ?

Lenilsen16

Jul 20, 2018

Does the Acer Aspire ES1-511 support recovery from USB crises?
If so, what is the procedure?

Regards,

LunaNova14

vladimir_1987 · April 2023

Emma_

Apr 7, 2023

Hello!!
@vladimir_1987
check given link:
https://community.acer.com/en/discussion/421623/crisis-mode-bios-for-acer-apsire-4752
https://community.acer.com/en/discussion/548022/acer-aspire-es1-511-crisis-recovery
Regards,
LunaNova14

Black screen.... i tried the crisis usb key, but the right bios is not recognized. After FN+ESC the led
keep flashing, and nothing happens. Any tips? Ty.

Emma_ · April 2023

vladimir_1987

Apr 7, 2023

https://community.acer.com/en/discussion/comment/1193262#Comment_1193262
Black screen.... i tried the crisis usb key, but the right bios is not recognized. After FN+ESC the led
keep flashing, and nothing happens. Any tips? Ty.

The only way to make the led of the laptop stay flashed is:
1 Fn + Esc + Power
2 Wait for it to stop flashing as shown in the video (Blinks only 2 times)
3 At that moment I stop pressing Fn + Esc + Power and then I do it again
4 I keep Fn + Esc + Power pressed until the LED flashes and does not stop.

The USB led never flashes.

CRISIS Key Conbination for A314-31.

MichelOlvera

Sep 8, 2018

I tried Fn+B, Fn+Esc, Fn+R, Fn+F, Win+B, Win+Esc, Win+R, Win+F with no result, help!!

Regards,

LunaNova14

Puraw · April 2023

BIOS recovery on ACER N19Q8 - model #A215-41-R752 (Aspire 5)

vladimir_1987

Apr 7, 2023

OK - I didn't heed the warnings about unnecessarily updating BIOS on my A215-41-R752 (Aspire 5) laptop. I tried to update from 1.08 to 2.00. I dutifully followed the instructions and the update appeared to complete successfully. However, when I turn on the power I just get a blank screen.

I've read that there's a "CRISIS" mode recovery process and I've tried to follow it. I downloaded a bios from the Product Support site and unzipped the file, then unzipped the application BIOS_200 to obtain its contents. There's a "Z8IR_multi.fd" which I take to be the BIOS file but I don't know what to do from there.

Thanks in advance.

If you are unable to flash the BIOS with a USB bootable flash drive bring your laptop to a computer repair shop or Acer Services and they will do it for a small fee.

billsey · April 2023

So I don't see any A215-41 models. Take a look on your serial number sticker and verify that is the correct model number for your laptop. The ACER N19Q8 doesn't help because we don't have cross references, but a Google on that shows various TravelMate models, not Aspires.

vladimir_1987 · April 2023

billsey

Apr 8, 2023

So I don't see any A215-41 models. Take a look on your serial number sticker and verify that is the correct model number for your laptop. The ACER N19Q8 doesn't help because we don't have cross references, but a Google on that shows various TravelMate models, not Aspires.

snid 11608210576
Support | Acer United States

StevenGen · April 2023

vladimir_1987

Apr 8, 2023

https://community.acer.com/en/discussion/comment/1193420#Comment_1193420
snid 11608210576
https://www.acer.com/us-en/support?search=11608210576;NX.VRHER.003;TMP215-41&filter=global_download

Your laptop is a TravelMate P215-41 model not an Aspire 5 model, you must have done something drastically wrong or you interrupted the bios flash mid-way through and rebooted the laptop prematurely, as a bios flash with an executable BIOS_200 file that is flashed within windows for the TravelMate is very hard to brick and flash wrongly.

To do a Crisis USB disk you need a Hex Editor and you need to extract the ,FD files into this USBs flash disk root directory and then flash the bios in a certain way. To do this, you need experience and unfortunately this community forum rules forbids any bios guides on bios recoveries due to the consequences that it can cause with inexperienced users.

I strongly suggest that you take your laptop to an experienced technician that has experience in reprograming bios chips to reprogram your faulty programed bios chip, or if your bios chip is damaged a technician can replace the bios chip with a new reprogramed TravelMate P215-41 bios version:3.03 chip, as that could also be another reason why your version 2.0 TravelMate P215-41 wasn’t flashed properly, of if your laptop is under Acer warranty then send it to Acer support under warranty.