Acer Predator Helios 300 - Windows 11 22h2 update issues 3/14/23

emilys
emilys Member Posts: 6 New User

I begrudgingly updated my Acer Predator Helios 300 to the most recent Windows 11 22h2 and have quickly unconvered some problems. I am an active gamer and it was not detecting my GPU. I have an nvidia geforce rtx 3060. So I had to manually tell it to detect it in settings. got that fixed, but when I open my predator sense to see my temperatures and CPU/GPU usage, my GPU usage is stuck on -1% GPU usage. It is normal when idle, but when I open any games now, it's completely stuck at -1%. I do not know if this is a visual bug, or if something else Windows 11 22h2 has messed up. I've searched online everywhere and there's no mention of this. I am wondering if I should system restore to my previous as it was working perfectly fine. please help!

Answers

  • StevenGen
    StevenGen ACE Posts: 12,494 Trailblazer
    edited March 2023

    Windows Updates doesn’t update the NVidia drivers to their latest driver version, download and install the latest Nvidia driver for the RTX3060 from NVidia, its the GeForce Game Ready Driver Version: 531.18 WHQL for Win-11, when you start the installation of this driver, use the Advanced section of the driver and do a Clean Install of this driver, as that uninstalls all previous drivers of any NVidia driver on your laptop. Also if you play games its best that you use the NVidia GeForce Experience ultimate game settings for the games that you play, as NVidia has a very wide range of included games for their ultimate settings, also set these games in NVidia Control Panel at Program Settings to High-performance NVidia processor. Also install the Intel® Driver & Support Assistant as this software also installs the latest Intel drivers for all the Intel components in your laptop which windows update doesn’t and it will make your laptop perform allot better.

  • emilys
    emilys Member Posts: 6 New User

    I have the most updated drivers. My Predator Sense is not detecting the correct CPU/GPU usage.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    maybe your OS is corrupted after updating especially if it is not licensed (pirated)

    update your predatorsense to the latest version

    clean installation of Windows 11 22h2 is better compared to upgrade or update

    try System Restore to see if the problem is solved

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • emilys
    emilys Member Posts: 6 New User

    Nothing of mine is pirated. I contacted Windows support and they also said to just restore to before the 2h22 update lol and then said to show them the troubleshoot, which I haven't done and probably won't do. and i think Predator Sense is the most updated version.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • emilys
    emilys Member Posts: 6 New User

    did system restore, but it automatically installed again and it's just waiting for me to restart. i paused updates for 5 weeks and tomorrow is the end of the 5 weeks. i've contacted Windows countless times and they keep saying to update my drivers which I have already done. is there any way to pause it for longer? i have a system restore point from the like 4 weeks ago, but it isn't before 22h2. really frustrating.

  • Puraw
    Puraw ACE, Member Posts: 14,087 Trailblazer

    It is almost impossible to stop W11 22H2 from automatically updating your drivers, you can block some KBs but you will have to keep doing that every 2 weeks or so😐️

    Upgrade to Windows 11 Pro is a solution as you can disable driver installs using Group Policy, there are also registry tweaks suggested but make sure you backup your registry before trying that:

    https://www.elevenforum.com/t/why-is-win-11-windows-update-still-automatically-installing-drivers.13782/