I have requested support from Google, but it is Acer selling the machine and Acer should make sure their devices work properly with Google. Acer advertises that the machine will receive Google OS updates through a certain year...if it doesn't that's Acer's issue. I am giving this a week and if no response...I'll just return it and buy a different brand.

Acer should be on top of this stuff.

This is the forum where Acer pushes users to get support...they should at least be moniitoring it...although for an issue like this they should know about it and be posting a notice that they're working with Google on the problem.

I don't know why you're posting about Microsoft...they have absolutely nothing to do with this.

I am glad you "know" that...but the most helpful thing would be to tell people here to log support requests with Acer...as fixing this issue is ultimately their responsibility.

I'm not interested in further discussion with you on this issue...if someone else with this machine has figured out a solution that would be helpful as a response.

I found the answer...if not a solution. Apparently, Acer used a motherboard that isn't widely used (at least yet) and there are bugs with it that prevent them releasing the latest OS. The motherboard used is KANO and you can look it up on this dashboard. Acer needs to work with Google to get this issue rectified. It is the only motherboard being sold that is still stuck on 1.0.7.xxx

I am on the beta channel now and haven't noticed any issues...and a bluetooth bug that was present on 1.0.7 seems to be fixed (Machine would lose connection to phones and not allow unlock at times).

Hope this at least gives you a spot to check on the problem.

https://chromiumdash.appspot.com/serving-builds?deviceCategory=ChromeOS

It would have been nice if Acer had made this data public...or at least linked to it from their knowledgebase.

Sure sounds like it's a hardware issue. I felt bad about buying another Acer but it was getting great reviews so I figured maybe they had their act together. This will be the last one of theirs I'll buy. Unfortunately, I also bought a 3 year warranty. Good money after bad...

So, just to be sure - I've also got an Acer Spin 714, model CP714-1WN-53M9 that won't update past ChromeOS / Browser version 107.

This chromebook isn't even 3 months old yet. If BestBuy had a better return policy, it would be returned.

Hey, on a positive note - Acer shows up near the top of the list at ChromiumDash when viewed by brandname.

Acer should have been in the loop with Google all along. These aren't called Chromebooks for nothing, are they?

Some folks say to contact Google and others say contact the manufacturer (Acer).

Since BOTH companies have their name on the product, they really should get their acts together.

I don't see how any company would buy a product with this much fingerpointing and no results after this long.

I just had a chat with Acer support. They don't have any idea how long it will take before these will be able to get back on the update cycle. Definitely NOT good. Version 109 is out now and these are still stuck at 107.

Looks like this is the ONLY CHROMEBOOK with so many troubles that it's 2 versions behind the rest.

And trying to get help from Acer is as hopeless as getting a human at Amazon. Basically, my Spin 714 reached "end of life" on delivery. I'm running on the beta channel and it's currently at Chrome OS 111. The beta channel will update, the stable channel won't, and it's impossible to contact Acer.

I'm not patient. I switched to the beta channel where we get updates. I understand the problem but I don't understand Acer's silence on the matter. I think I see an HP, Lenovo, or Asus in my future. Maybe not, I'm 81.

Looks like this model is up with the rest of them for the time being. I checked out Chromium Dash a moment ago and the Spin CP714-1WN  is now at 110 stable.

The odd thing is, it's the same rev and version as all the others. That makes me wonder if maybe there was just a typo somewhere and this machine was omitted from the update list.