Spin 513 Won't power on Is ther anything I can do to wake it up?

RzzB
RzzB Member Posts: 8

Tinkerer

edited March 2023 in Chromebooks

I have a Spin 513 - purchase in September 22. It has had very little use.

It was working about a week ago but now it refuses to power up, either with or without the power supply attached.

The power supply has 240 volts on it's input so the fuse in the plug is OK. (am in the UK)

Is ther anything I can do to wake it up?

Roy

[Edited the thread to add the issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @RzzB if you have a multimeter, try to test the charger output.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Do you get the battery status light to come on when you connect the charger? Which Spin 513 model do you have? The full model number should be on the same sticker as the serial number and will look something like CP513-xxx-xxxx. If the charger has failed you would get this symptom after the battery went dead.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    Thanks for your help.

    It's a bit awkward to get the probes into a USB C connector. Can I just use it to charge my phone - that would show if it's working?

  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    No the light doesn't com on.

    Model Name: CP513-2H-K486

    Part Number: NX.K0LEK.001

  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    Can I try to charge it with my supposedly hi power Samsung phone charger?

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Yes, that outputs 45W or either 15V or 20V so should work fine. Test on both sides, one is directly connected to the MB and the other is connected to a daughter board that's then connected to the MB with a couple of cables.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    Hmm - doesn't charge using either port. Looks pretty dead to me.

  • anawilliam850
    anawilliam850 Member Posts: 56 Devotee WiFi Icon

    Sorry to hear that you're having trouble with your Acer Spin 513. Here are a few things you can try:

    1. Check the battery - Make sure that the battery is properly seated and charged. Try removing the battery and then reconnecting it. If the battery is completely drained, it may take some time to charge before the device will turn on.
    2. Check the power supply - Try a different power outlet and power cable to ensure that the issue is not with the power supply. You can also try to test the power supply with a multimeter to ensure that it is working correctly.
    3. Reset the device - Try resetting the device by pressing and holding the power button for at least 10 seconds. If this does not work, try disconnecting the battery and then holding down the power button for 30 seconds before reconnecting the battery.
    4. Contact Acer Support - If none of the above solutions work, it may be a hardware issue that requires professional assistance. You can contact Acer Support for further assistance or to arrange for repairs if necessary.

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Yep, there is definitely something wrong. You should still be in warranty so go ahead and have Acer support open a ticket on it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    Yes - done. Acer are sending a box.

    Thanks to everyone who posted on here to help.

    Roy

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Let us know what they find.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    I certainly will. It was collected yesterday. Very efficient - I didn't have to pack it up - a box was provided!

    https://photos.app.goo.gl/L2ngdsqqVw5vxYiXAT

    There was more packaging than shown.

    Roy

  • RzzB
    RzzB Member Posts: 8

    Tinkerer

    I certainly will. It was collected on Wednesday. Very efficient - I didn't have to pack it up - a box was provided!

    There was more packaging than shown.

    Roy