i want to Upgrading laptops RAM and SSD

Carsise
Carsise Member Posts: 6

Tinkerer
edited March 2023 in Nitro Gaming

Hi, i want to upgrade my laptop's RAM and SSD by sending it to the same shop where i bought it.

1) Are they capable of accessing my data without knowing my password?
2) If so, were there any case where technicians steals data from their customers?
3) Is there anyway to prevent them to access my data and put something suspicious in it?
4) Should i instead just buy the necessary hardwares and installed it myslef? I'm a newbie tho.

I don't put vital personal informatio in my laptop but i just don't like it when people tyring to take a peek at my personal files.

[Edited the thread to add the issue detail]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,380 Trailblazer
    Answer ✓

    Hi @Carsise

    1.They cannot access the system without knowing your password unless you have automatic login, however, in most cases it is necessary for them to be able to access the system to verify the changes they can make.

    2.It is difficult for this to happen in technical services authorized by the brands, they have a prestige and privacy guarantees endorsed by the manufacturer.In any case, no sensitive information should be kept on any device such as laptops, desktops, tablets or mobile phones, save it on an external medium or in a paper notebook.

    3.The only way to avoid it is to either delete said information and save it on an external medium or create an encrypted access folder.

    4.Dependera de como sea el acceso al portatil para cambiar hardware.

    En los equipos donde el acceso al disco o las memorias es mediante una tapita con tornillos, puedes realizarlo facilmente, pero si hay que quitar la tapa para acceder, es mejor que lo haga un experto para evitar, entre otras cosas, alguna rotura en la carcasa.

    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,380 Trailblazer
    Answer ✓

    Hi @Carsise

    1.They cannot access the system without knowing your password unless you have automatic login, however, in most cases it is necessary for them to be able to access the system to verify the changes they can make.

    2.It is difficult for this to happen in technical services authorized by the brands, they have a prestige and privacy guarantees endorsed by the manufacturer.In any case, no sensitive information should be kept on any device such as laptops, desktops, tablets or mobile phones, save it on an external medium or in a paper notebook.

    3.The only way to avoid it is to either delete said information and save it on an external medium or create an encrypted access folder.

    4.Dependera de como sea el acceso al portatil para cambiar hardware.

    En los equipos donde el acceso al disco o las memorias es mediante una tapita con tornillos, puedes realizarlo facilmente, pero si hay que quitar la tapa para acceder, es mejor que lo haga un experto para evitar, entre otras cosas, alguna rotura en la carcasa.

    Greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Carsise
    Carsise Member Posts: 6

    Tinkerer
    https://community.acer.com/en/discussion/comment/1185544#Comment_1185544

    Got that, thanks :D

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,380 Trailblazer

    You're welcome @Carsise, greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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