A515-51G: Looking for drivers for Intel HD Graphics 620

Marek100
Marek100 Member Posts: 4 New User

Hi,

When I tried to run DaVinci Reslove (video editing software) on my A515-51G, the following error occurred:

So I went to Acer's website to download latest drivers for my  Intel HD Graphics 620. To my surprise, Acer hasn't published any since 2017 (the release year for this laptop):

Arcer Care Center also didn't show any available updates. I didn't give up and used Intel's assistant. And sure there were update drivers available, however.... see this message:

So my question is: how do I obtain updated drivers from Acer for my A515-51G. And please don't tell me that Acer didn't provide any updated drivers for this laptop since its release and at the same time modified the original ones so that it's unsafe to install the generic drivers from Intel....

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,595 Trailblazer
    edited February 2023

    Hi,

    Have you tried updating through Windows Update? If you haven't, go to WU and look for Optional updates and select VGA driver to update.


  • Marek100
    Marek100 Member Posts: 4 New User

    thank you for the hint! it seems that there is an optional update for display driver:

    do you think I should install this one? only this one?

    what's the risk in your opinion that installing it will crash my laptop for good?

  • Yes, you can install driver provided by windows update. However, the driver provided by Intel is newer. You can ignore the warning and install the generic driver.

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  • Marek100
    Marek100 Member Posts: 4 New User

    thanks for your feedback egydiocoelho - are you absolutely sure that I can install the generic driver? ;)

  • brummyfan2
    brummyfan2 ACE Posts: 28,595 Trailblazer
    edited February 2023

    Yes, install the driver in WU, I always install drivers provided by either Acer or Microsoft but as @egydiocoelho said, you can also install generic driver if you prefer.

  • Marek100
    Marek100 Member Posts: 4 New User

    Hi, an update form me:

    First, I installed the driver from optional Windows Update. The installation was successful and I'm now using the 2019 version of the driver. However, it didn't solve the issue that DaVinci reported.

    So I proceeded with installing the latest generic driver from Intel, but it would let me do it:


    So I guess it don't have any choice other than blaming Acer for not supporting their laptops?

  • I would suggest you keep looking in Windows Update for Optional updates, you will receive the latest driver from Microsoft.

  • First download the latest driver: https://www.intel.com.br/content/www/br/pt/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

    Then go to device manager and uninstall and delete the intel driver:


    Then disable wireless so that windows update does not install the driver and then restart windows. Then install the latest driver.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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