Is Acer Aspire 3 Support Functional - to check the status of my warranty and got a 404 error?

ZyzyxTheGreat
ZyzyxTheGreat Member Posts: 6 New User
edited January 2023 in Aspire Laptops

I am attempting to register my brand new Aspire 3. I enter teh S/N and Acer tells me that it is already registered but it is not in my "My products" list - nothing is. I attempted to contact the Acer Support chat but I get a 404 error. I attempted to check the status of my warranty and got a 404 error.

Is Acer support real? Does it work? Any suggestions?

And yes, I always have the stupidest, weirdest, most frustrating nonsense happen with my tech. It is endlessly frustrating.

Thanks

Gabe


 [Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,154 Trailblazer
    https://community.acer.com/en/discussion/677843/is-acer-support-functional

    Yes, it is problematic, but it eventually works, so you need to try it a few times, if it doesn't work then send in the registration papers that you were provided with by post for your laptop to your local Acer.

  • ZyzyxTheGreat
    ZyzyxTheGreat Member Posts: 6 New User

    As for the chat, that is straight up a 404 error no matter how many times I try.

    I did realize that I was on the USA version of the Acer page, so I changed to my country page. That did not change the result. The registration page still says that the S/N is already registered, but it is not in the "My Products" list.

    I guess I will need to travel back down to the store where I bought it to get this resolved. What a pain.

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