Do not buy acer nitro 5 Could not play games, the graphics was lagging and could not repair

roccosifreddi
roccosifreddi Member Posts: 6

Tinkerer
edited December 2022 in Nitro Gaming

I thought I will be so happy with my laptop, booked my ticket to travel to Thailand. All problems just started when I arrived there. THe computer just shut off suddenly and did not turn on anymore. I had to take it to service so they repair it.

But before that the computer was throttling all the time. Could not play games, the graphic was lagging. And I could not take it to repair it under warranty becuase I was in asia.

So now after few months the computer is not working at all. The graphic card is not working properly. The battery is dead.

THIS COMPUTER IS THE WORSE PIECE OF GARBAGE I EVER HAD: They tried to make something cheap. There is no proper cooling, it overheats...battery died completely after 1 year, it shut down before so I had to take it to service. They told me the ram died too the second time it did not turn on. THIS IS A BAD COMPANY: STAY AWAY

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    edited December 2022
    https://community.acer.com/en/discussion/676461/do-not-buy-acer-nitro-5

    roccosifreddi sorry to read that you have had/have problems with your Nitro 5 laptop, what is the exact Nitro 5 model number, as imo and my experience you must have done something wrong and not maintained updated this laptop properly. I'm speaking from personal experience as I've got a Nitro 5 2021 model AN515-56 laptop and it works perfectly without any of the problems that you had/have ever. This laptop needs to be setup and especially operate on Win-11 22H2 and the latest OS build 22621.963 and its bios updated, OS and all drivers need to be updated to their latest versions first.

    With the turning off problems all you needed to do is to do a hard reset by taking the main, bios batteries out and the ram out, as that does a hard reset and in 99% of times fixes the turning off problems. The latest Nitro 5 laptops need their drivers updated like its Intel drivers and NVidia and GeForce Experience for ultimate NVidia settings for your gpu and may games that NVidia has settings for, you also need all windows updates to be up to date for this laptop to work properly.

    Don't know how you have setup and used this laptop, as it seems to me that you haven't done it correctly, hence and why you have the problems that you have and had, as it doesn't seem to me that your laptop had any hardware problems. Also, calling and branding "THIS COMPUTER IS THE WORSE PIECE OF GARBAGE I EVER HAD" is wrong and definitely not true and you should have had your laptop look at by Acer while this laptop was under warranty. The Nitro 5 laptops are a great gaming laptop for a great price, always were and always will be, as that is the purpose that Acer designs these laptops for.

  • FuryUA
    FuryUA Member Posts: 26 Enthusiast WiFi Icon
    https://community.acer.com/en/discussion/comment/1168465#Comment_1168465

    Do you advise updating UHD to the latest version and not from the acer site? I noticed that native drivers work better or is it just me?

  • Ханани
    Ханани Member Posts: 3 New User
    edited December 2022

    I AGREE with u and there services is [content removed] like , no equality in each country have somthing missing in there services , if i knew that i wouldn't buy any product , it will be the last time

    [Edited the thread to hide sensitive information]

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    edited December 2022
    https://community.acer.com/en/discussion/comment/1168490#Comment_1168490

    Yes, I do I agree that all gpu drivers should be updated to either the Nvidia or AMD latest drivers and also the Intel latest drivers and of course the windows appropriate drivers for the Intel graphics and other drivers, but always allow the gpu drivers to be the latest from their manufacturers as the windows updates don't always have the latest drivers for your PC.

    With my Nitro laptop the only driver that does not work for Win-11 is the Bluetooth drivers that Intel keep updating for this laptops BTs Killer AX1650i card none of them work, as only the Acer OEM driver works, but all the rest of the drivers from Intel graphics and chipsets drivers work or and with the NVidia graphics drivers, you need to completely uninstall the previous driver (which the new driver from NVidia has an uninstall feature) to work and it works perfectly and makes this laptop perform exceptionally well for gaming and editing and everyday usage.

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