TMP214-41-R6MG Laptop won't turn on after sleep The issue is when my laptop in sleep mode

Amirz03
Amirz03 Member Posts: 7

Tinkerer

edited December 2022 in TravelMate and Extensa

Hi. i have an acer travelmate p2 laptop with windows 11 in it (upragaded from windows 10). The issue is when my laptop in sleep mode. sometimes the laptop wont wake up anymore but instead the blue power light indicator was blinking multiple times. Sometimes i have to close and open the lid multiple times until it wakes up again, and sometimes this method does not work. i suspected windows 11 problem and attempt to update and reset windows but it wont work. does anyone have any solution for this. I already get sick of it as i have to force reboot and lost my work. Any reply from you guys will be appreciated. Thank You


[Edited the thread to add model name to the title and issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Dozens of TMP2 meodels. Which model do you have? For example, P214-54?

    Jack E/NJ

  • Amirz03
    Amirz03 Member Posts: 7

    Tinkerer

    TMP214-41-R6MG

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Go to this link to download, unzip and install the Win11 BIOS firmware update version 3.03.

    https://www.acer.com/us-en/support?filter=global_download&search=TMP214-41

    Jack E/NJ

  • Amirz03
    Amirz03 Member Posts: 7

    Tinkerer

    another problem comes in. maybe because i already update the bios to v3.03 via windows update

  • Amirz03
    Amirz03 Member Posts: 7

    Tinkerer

    even the current version bios is the same as the new one. means i already done this before

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    >>>even the current version bios is the same as the new one. means i already done this before>>>

    Yes, this is what it likely means. Now go back to this link. Then download and install the Win11 chipset driver.

    https://www.acer.com/us-en/support?filter=global_download&search=TMP214-41

    Jack E/NJ

  • Amirz03
    Amirz03 Member Posts: 7

    Tinkerer

    Already installed the chipset and the problem is solved for quite some time. and then the problem was happening again

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Try re-installing the chipset driver. A microsoft update might've changed or altered it.

    Jack E/NJ

  • When you suspend it, is there any device connected to the usb ports?

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