Acer Swift314-42 restarts automatically when it is in sleep mode for more than 30 seconds

zezador
zezador Member Posts: 3 New User
edited November 2022 in Swift and Spin Series

Hi all,

My Acer Swift314-42 has been going through updates for the past week and over the past 3 days whenever my laptop is in sleep mode for more than 30 seconds, it restarts. I upgraded to Windows11 in January and have had no problems until now.

I've scanned for viruses and tried every solution on these pages:

https://www.minitool.com/backup-tips/windows-11-random-restart.html

https://answers.microsoft.com/en-us/windows/forum/all/sleep-mode-shuts-down-chrome-and-other-apps-not/4d7adfea-5122-4026-b93d-562ef1c7196e

but so far nothing seems to work.

Currently, I have gone back to a previous build and my laptop is asking for the WIndows 11 22H2 update. At the same time, my system says it is running Windows11 22H2... but still, my laptop restarts...

What else should I try?

[Edited the thread to add issue detail]

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    The same problem occurs, when you restore windows to last week?

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  • zezador
    zezador Member Posts: 3 New User
    edited November 2022

    Yes, the same problem occurs :(

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Next time it does the restart note the time, then open Event Viewer to see if anything shows up just before the restart.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • zezador
    zezador Member Posts: 3 New User

    Hi, thank you for you comment. I have event manager open and in Custom Views at the times of restart, it shows various Errors but I do not know what to do with this information.

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Most of the errors aren't likely the problem, which makes it tougher. The key to look for is the timing. The error should happen within less than a second or so of the actual restart. Most of the rest of the errors will be just after the restart.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • kirmgrauza
    kirmgrauza Member Posts: 99 Fixer WiFi Icon

    Update your BIOS to latest version and it should be okay.

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