Acer Nitro 5 AN515-45-R3MS //Power Button Issue

MCCXLVII
MCCXLVII Member Posts: 7

Tinkerer

Laptop is fully functional, but since some time ago i've noticed that the power button is no longer functioning properly. It can still forcefully shutdown the machine, but it does not react to short presses (hibernation (or sleep) as i previously set it). However, when i check (online, multiple sites) the key presses, its functioning and acts as a left click?!?! (It does not act as a left click when i try and hover over files, and then press it...nothing happens).

Any ideas?

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer

    Hello!!

    @MCCXLVII,

    I understand that you have Power button issue. From the description, it seems to be Hardware issue. If you believe your computer is under Warranty, I recommend you to contact Acer Technical Support in your region and look for repair options.

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Try this procedure.

    1. Open Control Panel. Search 'button'.
    2. Click 'change what the power buttons do in left pane'.
    3. Click 'change settings that are currently unavailable'.
    4. Make sure all button and lid modes are set to sleep, none to hibernate.
    5. Then scroll down and UNcheck box for fast start up.
    6. Then shut down Windows normally. Unplug charger.
    7. Then firmly press & hold the power button for at least 10 seconds. Don't let go of the power button during this time. This automatically disconnects internal battery and drains any excess charge from internal components that might cause issue.
    8. After 10 seconds, plug the charger back in but wait for the battery charge light to turn steady blue.
    9. After charge LED turns steady blue, quick press the power button to turn machine back on.
    10. Test power button sleep mode operation again

    Jack E/NJ

  • MCCXLVII
    MCCXLVII Member Posts: 7

    Tinkerer

    Thank you for Your rapid reply, unfortunately the instructions that you gave me weren't fruitful. I did exactly as instructed to no avail. Heres a screenshot of how it looks like when I press the power button against virtual keyboard. Just acts as a left click.


  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Are you using the English KB layout as instructed?


    Jack E/NJ

  • MCCXLVII
    MCCXLVII Member Posts: 7

    Tinkerer

    Yes, I've tried that too (I use two layouts), still no effect.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Open Device Manager. Without manually expanding any folders, do you see any red or yellow device driver warnings?

    Jack E/NJ

  • araj82537
    araj82537 Member Posts: 5

    Tinkerer

    Hi please help me with my issue already uploaded in community please its my request

  • MCCXLVII
    MCCXLVII Member Posts: 7

    Tinkerer

    Nope, none of those. All drivers present and functioning.

  • MCCXLVII
    MCCXLVII Member Posts: 7

    Tinkerer

    Nope, none of those. All drivers present and functioning.

  • Has this problem started recently, after updating the bios or windows?

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  • MCCXLVII
    MCCXLVII Member Posts: 7

    Tinkerer

    Kind of, I reinstalled Windows, did everything properly, but then I noticed problem persisted. It might be an update reason, but I can't be sure.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Unfortunately, about the only way to rule in or rule out a powerbutton, keyboard or ribbon cable hardware issue without disassembling the machine, is a full erase everything factory reset. Personal files should be backed up.

    Jack E/NJ

  • MCCXLVII
    MCCXLVII Member Posts: 7

    Tinkerer

    Thanks for your reply. I think I can live with that for now, so I'll just leave it as is.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    That's probably what I would also do if it remains fully functional.

    Jack E/NJ