Aspire 3 (model # N20C5) bootup error: The upgrade process has been suspended

depp
depp Member Posts: 8 New User
edited June 2022 in Aspire Laptops
I have a new Aspire 3 laptop and am seeing this message at bootup "The upgrade process has been suspended. Please make sure the system meet both conditions below. Plug in AC adaptor. Battery capacity is more than 25%." The battery was fully charged at the time and I tried unplugging then plugging back in the AC - still the same error showing on the screen.  Please help - I need to retrieve the files! 

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Are you trying to install BIOS firmware?

    Jack E/NJ

  • depp
    depp Member Posts: 8 New User
    edited June 2022
    No, I never set up the updates - The laptop itself was trying the updates apparently. Please help.  @JackE
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    edited June 2022
    >>>"The upgrade process has been suspended. Please make sure the system meet both conditions below. Plug in AC adaptor. Battery capacity is more than 25%." The battery was fully charged at the time >>> 

    This is likely a BIOS update warning. How do you know the battery was fully charged? I suggest that you skip the update and shut the machine off by pressing and holding the power button. Then turn it back on again. If the update notice appears again, skip the update if possible

    Jack E/NJ

  • Aime
    Aime Member Posts: 1 New User

    My Bluetooth isn't working. Please help

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