aspire switch 10 Boot trouble

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Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Looks like two passwords were set. One for the BIOS. One for the user.

    pwds.jpg


    Jack E/NJ

  • Michael19
    Michael19 Member Posts: 32 Troubleshooter

    Any way to get around this cause I've tried all passwords I know with no luck

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Typically that kind of password reset requires a trip to the factory, which isn't likely worth the effort for that old of a machine. :(

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  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    >>>Any way to get around this cause I've tried all passwords I know with no luck>>>


    Can you still access the BIOS menu by tapping F2 on startup?

    Jack E/NJ

  • Michael19
    Michael19 Member Posts: 32 Troubleshooter

    When tapping F2 password screen comes up, it used to before and I put the password in and was all good but now it refuses.

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Do you remember also setting a user password the last time you entered the BIOS with a supervisor password? Because both a supervisor password and a user password were apparently set on the phone image that you posted earlier. If you don't remember, did anybody else have your supervisor password that could've changed things?


    image.png


    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    If you have forgotten the passwords, then the only solution is to send to to a repair center to have those removed.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Do you remember also setting a user password the last time you entered the BIOS with a supervisor password? Because both a supervisor password and a user password were apparently set on the phone image that you posted earlier. If you don't remember, did anybody else have your supervisor password that could've changed things?


    image.png


    Jack E/NJ

  • Michael19
    Michael19 Member Posts: 32 Troubleshooter

    I just used 1 password don't understand as to why it is doing this but will carry on trying.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Did you use a bios unlock code? These bios unlock codes, when user forget password, can lock some bios functions.

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  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Do you hear any BIOS beep error codes when you first turn on the machine?

    Jack E/NJ

  • Michael19
    Michael19 Member Posts: 32 Troubleshooter

    @JackE I don't here no beep sound from when I put the laptop on, @egydiocoelho I never used no codes when I entered BIOS, only when I put the laptop on, but now the password does not want to work, after entering it 3 times it takes me to this window.

    1665679281785320314756613460916.jpg
    16656793140498092433768742012258.jpg


  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    >>>I never used no codes when I entered BIOS>>>

    The last time you posted this BIOS security tab phone photo on Sept 21, a BIOS supervisor password & user password were somehow set. The user password also looks like it was highlighted when that photo taken. How do you think that might've happened?

    biospwd.jpg



    biospwd-1.jpg


    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    https://community.acer.com/en/discussion/comment/1152905#Comment_1152905

    I check if caps lock is on.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Michael19
    Michael19 Member Posts: 32 Troubleshooter

    @JackE I've used the 1 password I've always used before the PC started giving me this problem, I used to go into BIOS easily with no password but was adviced to set a supervisor and user password which was the same, now I cant go to BIOS, @egydiocoelho yes I have played with the caps key and still does the same

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    edited October 2022

    >>>I used to go into BIOS easily with no password but was adviced to set a supervisor and user password which was the same>>>

    Set and saving a supervisor password probably should've only been done if the cold boot USB installation stick or ALT+F10 reset were being bypassed. The user password wouldn't have been needed and might not even accepted the same password as the supervisor password. Other than that, did someone else advise you to do this? I'm not sure it would work but maybe you should try entering your password with an external keyboard.

    Jack E/NJ

  • Michael19
    Michael19 Member Posts: 32 Troubleshooter

    @JackE will try it with my other keyboard

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