aspire switch 10 Boot trouble

JackE

Looks like two passwords were set. One for the BIOS. One for the user.

Michael19

Any way to get around this cause I've tried all passwords I know with no luck

billsey

Typically that kind of password reset requires a trip to the factory, which isn't likely worth the effort for that old of a machine. :(

JackE

>>>Any way to get around this cause I've tried all passwords I know with no luck>>>

Can you still access the BIOS menu by tapping F2 on startup?

Michael19

When tapping F2 password screen comes up, it used to before and I put the password in and was all good but now it refuses.

JackE

Do you remember also setting a user password the last time you entered the BIOS with a supervisor password? Because both a supervisor password and a user password were apparently set on the phone image that you posted earlier. If you don't remember, did anybody else have your supervisor password that could've changed things?

billsey

If you have forgotten the passwords, then the only solution is to send to to a repair center to have those removed.

JackE

Do you remember also setting a user password the last time you entered the BIOS with a supervisor password? Because both a supervisor password and a user password were apparently set on the phone image that you posted earlier. If you don't remember, did anybody else have your supervisor password that could've changed things?

Michael19

I just used 1 password don't understand as to why it is doing this but will carry on trying.

Commodore_1995#

Did you use a bios unlock code? These bios unlock codes, when user forget password, can lock some bios functions.

JackE

Do you hear any BIOS beep error codes when you first turn on the machine?

Michael19

@JackE I don't here no beep sound from when I put the laptop on, @egydiocoelho I never used no codes when I entered BIOS, only when I put the laptop on, but now the password does not want to work, after entering it 3 times it takes me to this window.

JackE

>>>I never used no codes when I entered BIOS>>>

The last time you posted this BIOS security tab phone photo on Sept 21, a BIOS supervisor password & user password were somehow set. The user password also looks like it was highlighted when that photo taken. How do you think that might've happened?

Commodore_1995#

https://community.acer.com/en/discussion/comment/1152905#Comment_1152905

I check if caps lock is on.

Michael19

@JackE I've used the 1 password I've always used before the PC started giving me this problem, I used to go into BIOS easily with no password but was adviced to set a supervisor and user password which was the same, now I cant go to BIOS, @egydiocoelho yes I have played with the caps key and still does the same

JackE

>>>I used to go into BIOS easily with no password but was adviced to set a supervisor and user password which was the same>>>

Set and saving a supervisor password probably should've only been done if the cold boot USB installation stick or ALT+F10 reset were being bypassed. The user password wouldn't have been needed and might not even accepted the same password as the supervisor password. Other than that, did someone else advise you to do this? I'm not sure it would work but maybe you should try entering your password with an external keyboard.

Michael19

@JackE will try it with my other keyboard