Where can I find serial I/O driver in Swift X SFX14-41G-R1S6? (Touchpad not working)

beauxeault
beauxeault Member Posts: 4 New User
edited July 2 in Swift and Spin Series

My touchpad is not working. When I turn the laptop on, an icon is briefly displayed that shows a touchpad with a red circle with a line through it in the lower left corner. I've tried installing the latest driver on Acer's page of drivers for my laptop, but at the top of the list of drivers, it says "Before you install the touchpad driver, first install the serial I/O driver." But there is no serial I/O driver on that page and I have not been able to find one by searching. Anyone know how to resolve this?

My laptop is a Swift X14-41G.

[Edited the topic title to include model number]

Best Answer

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    edited October 2022 Answer ✓

    First of all, are you sure you don't just have the touchpad turned off? On the SFX14-41G models the F7 (or Fn-F7 if media keys are off) toggles the touchpad. If you have it turned off it will act as you are seeing, regardless of the driver status. :) IIRC the Serial IO drivers are part of the chipset driver package...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    Hi beauxeault

    What is the full model number of your laptop?

  • beauxeault
    beauxeault Member Posts: 4 New User

    Full model number = SFX14-41G-R1S6 (could be -R156, but I think it's -R1S6)

  • Jajoo
    Jajoo Member Posts: 5

    Tinkerer

    You need to enter your device serial number, SNID or model number

    https://www.acer.com/us-en/support/drivers-and-manuals

    Or here:

    https://www.acer.com/ac/en/ID/content/drivers

  • beauxeault
    beauxeault Member Posts: 4 New User

    Thanks, Jajoo, but those links take me to the page of drivers that does not contain a serial I/O driver in the list. Unless it's named something other than "Serial I/O driver."

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    edited October 2022 Answer ✓

    First of all, are you sure you don't just have the touchpad turned off? On the SFX14-41G models the F7 (or Fn-F7 if media keys are off) toggles the touchpad. If you have it turned off it will act as you are seeing, regardless of the driver status. :) IIRC the Serial IO drivers are part of the chipset driver package...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • beauxeault
    beauxeault Member Posts: 4 New User

    Bingo, billsey! Man, do I feel stupid now. Thanks for the help.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    No need to feel stupid, after all, who reads the User Manual, especially when you have to find it online first. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RickCarte
    RickCarte Member Posts: 4 New User

    I am having the same problem, the touch pad does not work. I have Acer Aspier A315-24PT-R288. I have tried turning the touch pad on and off in touchpad settings. I have tried uninstalling the driver and re-installing. I have tried the BIOS screen as suggested in another thread however the touch pad is not listed on my BIOS screen as it was in the screen shot from the other user. I have also installed the serial I/O driver and then the touch pad driver with no luck. Any other ideas on how to fix this touch pad issue? It seems like a lot of people are having this problem.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    https://community.acer.com/en/discussion/comment/1283797#Comment_1283797

    Hello! Access the bios and then press Ctrl+S. Does this option appear?

    image.png

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    The A315-24PT models are very different than the Swift X models… Your Aspire has a toggle key to enable and disable the touchpad, F10 or Fn-F10

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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